Grievance Procedure under Title II, The Americans with Disabilities Act
The City of Charlotte is committed to promoting the quality of opportunity for all citizens. The city takes pride in ensuring that people with disabilities are able to take part in, and benefit from, the range of public programs, services, and activities offered by the City. The City continues to modify its facilities, programs, policies, or practices, as necessary, to ensure access is provided.
Title II of the Americans with Disabilities Act (ADA) requires that public entities adopt and publish grievance procedures to assure the prompt and equitable resolution of complaints. The purpose of this ADA grievance procedure is to resolve as promptly as possible any problems, complaints, or conflicts related to the City’s ADA compliance without the need for the complainant to resort to other remedies available under the law.
Grievance Procedure Summary
If a grievant believes he or she has been discriminated against on the basis of a disability, the grievant should submit a written complaint containing information about the alleged discrimination, including the name, address and phone number of the grievant and location, date and description of the problem.
The complaint should be submitted as soon as possible but no later than 60 days after the alleged violation to: CharlotteADA@charlottenc.gov
Accommodations at City Council meetings
Contact the City Clerk
600 East 4th St, 7th floor
Charlotte, NC 28202
Please submit request at least 72 hours prior the meeting.