PURCHASING YOUR TICKET
LYNX tickets can be purchased at self-service ticket vending machines (TVMs) located on the rail station platforms. TVMs sell one-way tickets, one-day passes, 7-day passes and roundtrip passes.
A one-way ride ticket is valid for one light rail trip in one direction. It expires 105 minutes from the time indicated on the ticket and customers can get on and off if they continue in the same original direction of travel during that 105-minute period.
Customers needing only one adult one-way ticket may use the quick ticket feature to save time.
One-way ride tickets, quick tickets, and round-trip passes can be used to transfer to the bus service if used within 105 minutes of the time of purchase. If you are riding a higher priced service like an express or express plus bus service, you will need to pay the difference aboard the bus.
A one-day ticket is valid for one calendar day and expires at 12-midnight on the day issued. A one-day ticket may be used on both bus and light rail services if time and date have not expired.
A round trip ticket is valid for one round trip to and from your destination on the day purchased.
A weekly pass is valid for seven consecutive days once issued and can be used on both the bus and light rail. Weekly pass expires at midnight on the seventh day.
Bus transfers are valid on LYNX if used within the time indicated on the back of the transfer.
In the event, a TVM is low or out of change, a change card will be issued. Any funds due to the customer will be issued via a change card provided by the machine.
A change card can be used in the TVM to purchase another ticket or on the bus to pay for your ride. Please note a change card does not serve as a ticket to ride. At the TVM, please insert in labeled slot when you're ready to purchase. When you use a change card, the card will be returned to you with the remaining balance listed on the back of the card. The maximum amount of change is $20. A change card also will be issued if the TVM malfunctions.
Change cards are not refundable and must be used on a CATS service. Refunds will be issued only with proof of residency 35 miles outside of Charlotte. If you need assistance, please contact CATS customer service at 704-336-7433.
SAFETY AND SECURITY
CATS TVMs are under constant video surveillance. It is unlawful to tamper with TVMs or damage CATS property. Failure to abide by the law could result in arrest and loss of CATS riding privileges. In the event of an emergency, listen to announcements and follow the instruction of CATS personnel.
The TVMs are ADA compliant with braille and audio to assist customers. An earphone jack is also provided for audio. To access the instructions verbally, press the audio button. To increase the volume, press and hold the audio button to the desired volume level. To hear the instructions in Spanish, press the language button. All buttons have braille for assistance.