Riding Para-Transit

​​Riding STS

You need to schedule your ride(s) and obtain either pre-paid STS tickets or an STS monthly pass.

To Schedule A Ride
STS customer service representatives are available Monday - Sunday between 8:00 am and 5:00 pm.

When scheduling a trip(s), STS customer service representatives will need to know:

  • The exact address of your pick-up and drop-off locations
  • ​The date and time(s) to be picked-up and dropped-off

​STS provides two basic types of service requests:

On-Demand Service Request​

STS accepts service requests for the next day or for sometime within the next five days. For example: On June 1, you could call to request a trip on June 2 or any day through June 6. Remember, you must call between 8 a.m. and 5 p.m. to schedule transportation. You may schedule up to 4 one-way trips during any one-phone call. Each time you board STS, that boarding is considered a trip. So, riding to the mall to shop and then riding back home is two trips.

Subscription Service Request

Subscription service is limited by the ADA. Subscription service is designed for people who need to travel to the same place at the same time repeatedly; for instance, to work, school or kidney dialysis. A subscription allows you to call once and set up your schedule, rather than calling for each trip. Subscription service is available only if you schedule 6 or more trips a week to the same place at the same time (Remember, 3 round-trip requests are the same as 6 trips).

If you use the subscription service and your work or school schedule changes, you will need to reapply. Call STS at 704-336-2637 to apply for subscription service. If subscription service can not be immediately arranged, you may still call STS during regular business hours and schedule your desired trips individually.

The ADA requires that we limit the total number of subscription reservations to ensure availability to customers who wish to schedule individual trips.

CATS Special Transportation Service​ - 704-336-2637

CATS STS Certification Coordinator - 704-336-5055

CATS Customer Service - 704-336-RIDE

  • Transit information
  • Trip planning
  • Braille and large print schedules
  • Information/Questions
  • Complaints/Requests
  • Transit ID's

TTD - 704-336-5051