You need to schedule your ride(s) and obtain either pre-paid STS tickets or an STS monthly pass.
To Schedule A Ride
STS customer service representatives are available Monday - Sunday between 8:00 am and 5:00 pm.
When scheduling a trip(s), STS customer service representatives will need to know:
- The exact address of your pick-up and drop-off locations
- The date and time(s) to be picked-up and dropped-off
STS provides two basic types of service requests:
On-Demand Service Request
accepts service requests for the next day or for sometime within the
next five days. For example: On June 1, you could call to request a trip
on June 2 or any day through June 6. Remember, you must call between 8
a.m. and 5 p.m. to schedule transportation. You may schedule up to 4
one-way trips during any one-phone call. Each time you board STS, that
boarding is considered a trip. So, riding to the mall to shop and then
riding back home is two trips.
Subscription Service Request
service is limited by the ADA. Subscription service is designed for
people who need to travel to the same place at the same time repeatedly;
for instance, to work, school or kidney dialysis. A subscription allows
you to call once and set up your schedule, rather than calling for each
trip. Subscription service is available only if you schedule 6 or more
trips a week to the same place at the same time (Remember, 3 round-trip
requests are the same as 6 trips).
If you use
the subscription service and your work or school schedule changes, you
will need to reapply. Call STS at 704-336-2637 to apply for subscription
service. If subscription service can not be immediately arranged, you
may still call STS during regular business hours and schedule your
desired trips individually.
The ADA requires
that we limit the total number of subscription reservations to ensure
availability to customers who wish to schedule individual trips.