On your application, you will need to describe your disability and how
it impacts your ability to use CATS fixed route service. The
application must be verified and signed by a medical, rehabilitation or
After you've completed your application, mail it back to STS at
901 N. Davidson Street
Charlotte, NC 28206.
Or fax them to:
Once STS receives your application, you will be contacted to schedule
your appointment for an in-person interview and possibly a functional
All interviews will be conducted at the Charlotte Transportation Center,
located at 310 East Trade, Charlotte, NC 28203. Interview hours are
9:00 AM to 4:00 PM, Monday through Friday. Based on demand, Saturday
interview hours may be available.
Once your interview and assessment are complete, you will be considered either:
- Eligible to ride STS
- Eligible with conditions or
- Ineligible to ride STS
Those considered as eligible to ride STS will be sent a letter of
determination stating their certification and their eligibility to use
CATS' STS service.
Applicants determined to be ineligible or eligible with conditions may
appeal their evaluation. An independent panel has been established to
hear appeals and does include a person with a disability.
Depending on the nature of your disability, STS may also require that
you be certified by a Functional Assessment professional that you are
unable to use CATS Fixed Routes Buses. STS staff will let you know if
this assessment will be required. The new ADA regulations require that
STS transport those with disabilities who:
- Are unable to board, ride or get off an accessible bus without
the assistance of someone, other than the operator of the lift or other
boarding device, or
- Are able to board, ride and get off an accessible bus, but
require Transportation during a time when such a bus is not being used
on a route, or
- Have a specific impairment-related condition that prevents them from traveling to or from a bus stop.