Civil Rights

Civil Rights: Title VI & CATS​

The Charlotte Area Transit System (CATS) firmly believes that how CATS treats people – whether employees or the general public whom we assist with transportation needs – is a reflection of how CATS accepts its responsibility to provide an essential service designed to enhance the quality of life for Charlotte area residents and visitors.

It is the policy of CATS to fully comply with Title VI of the Civil Rights Act of 1964 as amended, which requires that no person shall, on the grounds of race, color, national origin, or language of origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination in any program or activity which is federally funded.  Prohibited practices include, but are not limited to:

  • Denying a person any service or benefit because of race, color, national origin, or language of origin.

  • Providing a different service or benefit, or providing services or benefits in a different manner because of race, color, national origin, or language of origin.​

  • ​​Locating facilities in any way that would limit or impede access to a federally funded service or benefit.

The Environmental Justice component of Title VI guarantees fair treatment for people of all races, cultures, languages and incomes regarding the development of environmental justice laws, regulations and policies. Under Title VI, FTA Circular 4702.1B, and FTA Circular 4703.1, CATS must:

  • Ensure involvement of low-income, minority, and Limited English Proficient (LEP) groups in the decision making process (public involvement).​

  • Safeguard low-income, minority, and LEP groups against disproportionately high and adverse human health or environmental impacts of its programs, policies, and activities.

  • Ensure low-income, minority, and LEP groups receive their fair share of benefits.

CATS Civil Rights Officer is responsible for initiating and monitoring Title VI activities, preparing required reports and ensuring that CATS adheres to other compliance responsibilities as required by applicable regulations.

Where federal funds are involved, CATS will monitor and ensure the compliance of third party contractors at any tier and each sub-recipient at any tier under the project with all requirements prohibiting discrimination on the basis of race, color, or national origin, and will include non-discrimination language in all written agreements. 

Any person that would like to request more information regarding CATS civil rights programs, CATS Title VI obligations, or who believes they have been aggrieved by any unlawful discriminatory practice under Title VI, may contact or file a formal complaint directly with:

  • CATS, via:

    • telephone at (704) 336-RIDE(7433) TDD: 704-336-5051

    • internet at

    • e-mail at

    • U.S. mail at ATTN: CATS Civil Rights Officer, 600 East Fourth Street, Charlotte, NC 28202 

  • City of Charlotte Human Resources Department, 600 East Fourth Street, Charlotte, NC 28202

  • Federal Transit Administration (FTA) by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590​​





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Programa de Actualización VI CATS Título​​

Plan de Asistencia CATS Idioma

Ruta 60 SouthPark Tyvola Título VI y Evaluacion de Justicia Ambiental y el mapa​​