Rates & Billing

​Water Bill Payment Options


To make payment on a past due or disconnected account, you must pay via KUBRA EZ-PAY   in person, online or by phone before 5pm to have the payment posted the same day. A convenience fee is charged by KUBRA EZ-PAY for this service.  


Pay Online

1. One Time Payment
Make a one -time 
KUBRA EZ-PAY payment using your bank account, ATM, Debit Card, Mastercard, Visa or Diners card. A $1.10 fee is charged by KUBRA EZ-PAY per transaction. 

2. Bill Portal Site 
Log in to view your bill, sign up for paperless billing, schedule recurring payments, make a one-time payment using your checking or savings account (if signed up for paperless billing), look up past payment information and review your water consumption history. 




Pay By Mail

Send the bottom portion of the bill with check or money order payable to: 

City of Charlotte 
P.O. Box 1316
Charlotte, NC 28201


Pay By Phone

Call 311 or 704-336-7600

Make a one -time KUBRA EZ-PAY payment using your bank account, ATM, Debit Card, Mastercard, Visa, Discover or Diners card. A $1.10 fee is charged by KUBRA EZ-PAY per transaction.  

Pay In Person

1. Authorized Payment locations including CVS, 7-11, Family Dollar and ACE Cash Express 
Cash Only

Visit KUBRA EZ-PAY  to find an authorized payment location near you and to get the KUBRA EZ-PAY  barcode that you can download to your phone or print out.

  • Please have your account number ready and zip code ready.
  • Each barcode is specific to each payment location and reusable. 
  • Only payments made to Authorized Payment Locations are posted the same day (if payment is made before 5pm Sun-Fri)
  • A $1.49 fee is charged by KUBRA EZ-PAY per transaction. 

2. Government Service Centers 
Cash, Check, Visa, Mastercard, Debit Card, Diners Card - Open 8 a.m. - 5 p.m. Monday-Friday

  • 600 East 4th Street
  • 600 East Trade Street
  • 4150 Wilkinson Blvd 

3. Drop-Off Locations 
Check Or Money Order Only

  • 4150 Wilkinson Blvd.
  • 600 East 4th Steet​