Rates & Billing

Water Bill Payment Options

Online Bill Pay

With Charlotte Water bill pay portal you can:

  • Register for paperless billing,
  • Set up recurring payments with your checking or savings account,
  • Look up past payment information, and
  • Review water consumption history.

To make a payment on a past due or disconnected account, please use Western Union's Speedpay to ensure the payment is posted today. A convenience fee of $1.85 is charged by Western Union Speedpay for this service.

Pay by Phone or Computer

Pay in Person

  • At  government buildings
  • At  authorized payment locations

Schedule Future Payments

  • Bank Draft Initial set up will take four to six weeks. We will confirm your participation and notify you when your Bank Draft payments will begin.

Mailing address for water bill payment is:

City of Charlotte
Billing Center
P.O. Box 1316
Charlotte NC 28201-1316