Rates & Billing

​Billing Questions

Yes, you can view and pay your water bill online by logging into Charlotte Water's payment portal. 

​1. Contact us by telephone - Dial 311 or 704-336-7600

2. Have ready to provide your Social Security Number or Employer Tax Identification Number

A fee for new service will be applied to the first bill.

Yes, you can add someone to your account so they can inquire about your bill. Call 311 or 704-336-7600 to authorize an additional name to the account.

The primary account holder is financially responsible for paying the water bill.​