All leaks are a priority, but crews maintain more than 8,000-miles water and wastewater pipe so the timing of maintenance is based largely on workload. Leaks posing a potential threat to health and safety are classified as emergencies and always receive immediate attention. Other leaks are repaired based on severity - amount of water loss, the potential for pavement or property damage, etc. Depending on workload, the response time can sometimes be a little longer for the smallest leaks. We appreciate your patience and understanding as we work day in, day out to address water leaks, to continue enhancing our response time and to keep clean, high-quality water on its path to your home or business.
How does Charlotte Water prioritize leaks?
Know your plumbing