Charlotte Water

Pay By Phone

Call 311 or 704-336-7600 and select pay through Western Union Speedpay

  • Western Union SpeedPay® Payments made before 5:00 PM (ET) Sunday through Friday will post to your account the same day. 
  • A convenience fee of $1.85 is charged by Western Union Speedpay for this service. 
  • Please remember to have your account number ready
  • Privacy of Personal Property: Any information entered on the Western Union Speedpay site will only be used for the processing of your payment and will not be shared with any third parties for other uses.
  • All Payments are processed by Western Union Speedpay, an independent service provider.

Other Services by Phone, dial 311 or 704-336-7600 to:

  • Request Water to be Turned On or Off 
  • Change Addresses 
  • Ask a Billing Question 
  • Check Current Balance 
  • Report a Water Leak or Sewer Spill



Authorized Payment LocationsAuthorized Payment Locations
Pay OnlinePay Online
Pay In PersonPay In Person