Charlotte Water

Pay By Phone

Call 311 or 704-336-7600 

  • Please remember to have your account number ready
  • Privacy of Personal Property: Any information entered on the ​site will only be used for the processing of your payment and will not be shared with any third parties for other uses.
  • All Payments are processed by an independent service provider.

Other Services by Phone, dial 311 or 704-336-7600 to:

  • Request Water to be Turned On or Off 
  • Change Addresses 
  • Ask a Billing Question 
  • Check Current Balance 
  • Report a Water Leak or Sewer Spill ​