Charlotte Water

​New Connections


To request water to be turned on / off or transfer your account, call 311 or 704-336-7600 and ask for "water move in / move out or to transfer a water account."  CharMeck​ 311 can assist from 7:00 a.m. through 7:00 p.m. seven days a week.

If you need a water meter or wastewater tap installed, please

  • Call 311 or 704-336-7600 (ask for "New Tap Request") or 704-432-2854.
  • Email, or
  • Visit Installation and Development Services (formerly known as New Services Division)  at 5100 Brookshire Boulevard, Charlotte, NC 28216. Staff is available at the counter to the right of the lobby from 8 a.m. until 5 p.m. Monday through Friday.

To learn more about fees and options, please select which type of connection you need below.



Is water / sewer service available to my property?<div class="ExternalClass7D6488E2D1F042EC979B323E55B05812"><div><p>​Call 311 or 704-336-7600 and ask if public water and/or sanitary sewer service is available. If you would like to connect to service (and currently use a well or septic) ask for "Charlotte Water New Tap Request." </p></div></div>
What size pipe serves a typical house?<div class="ExternalClass58DF19C798B145319F83472D6553D9EB"><p>​​​​The common residential service is a 3/4-inch water connection (5/8-inch meter) tap and a 4-inch sewer lateral. </p><p><br></p></div>
How do I switch from a well or septic tank​ and apply for a public water meter or sewer tap?<div class="ExternalClass44194847B7DD4B1B99E77B6B66F7A1C4"><p>​Start with <a href="">county website about well and septic</a>. ​</p><p>The common residential service is a 3/4-inch water tap and a 4-inch sewer. Before work can be scheduled, residential customers must pay the non-refundable water connection and capacity fee for each service needed. <a href="/Water/Pages/NewConnectionsResidential.aspx">Learn more</a>.<br></p></div>
What is a Connection Fee?<div class="ExternalClass696EECF681854C48A07D52FF07941EDE"><div><p>A connection fee is the cost of installing a tap from the service pipe (under the street) to your property. The connection fee is based on the average cost of installing taps last year.<br></p></div></div>
What is a Capacity Fee?<div class="ExternalClass1EF72EE95D074DBFB701F4E365AC09B9"><div><p>​A capacity fee is to pay for the new customer impact on the overall public system. The average residential household uses more than 5,000 gallons of water a month. The capacity fee will help provide for the additional improvements necessary to provide water and sewer services for the new customer. Sewer capacity fee is based on water meter size.<br></p></div></div>
What is the Estimated Timeline to install water or sewer pipes under a street to a property (or street main extension) for a new tap or meter connection?<div class="ExternalClass48761174687D4189851210546A22CF4D"><div><div><p>​Approximately 6-12 months after receipt of payment. Once you've put in the request for service, it may still be several months before the water or sewer pipe can be extended to your home or business. Crews must investigate property lines, make plans for construction, and obtain the proper permits before construction can even begin. The construction process may also take longer if the project is difficult (requires purchasing easements, topographical challenges) and or impeded by bad weather. It may take approximately six (6) weeks upon approval of the NCDOT encroachment.<br></p></div></div></div>