Charlotte Water

​ Contact Charlotte Water

Services by Phone

Dial 311 or 704-336-7600 to:

  • Pay water bill
  • Request Water to be turned on or off
  • Change Addresses (moving)
  • Check Current Balance
  • Report a Water Leak or Sewer Spill
  • Report a drinking water concern

 
Charlotte Water Facility Addresses​
Please call 311 or 704-336-7600 for customer service and other questions. ​Please use below phone numbers if you need to reach a specific person at a Charlotte Water location.

 

 

 

Administration, Customer Service, Engineering, and Laboratory Services<div class="ExternalClass631C24631ACD42B5B0B2D1DD8640E809"><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;font-weight:700;">​Administration, Environmental Management Administration, and Laboratory Services:</span><br style="box-sizing:content-box;">4222 Westmont Dr., Charlotte, NC 28217<br style="box-sizing:content-box;">Phone Number: 704-336-4407</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><br style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Engineering and Customer Service</span>:<br style="box-sizing:content-box;">5100 Brookshire Blvd. Charlotte, NC 28216<br style="box-sizing:content-box;">Phone Number: 704-399-2221</span></p></div>
Drinking Water Treatment Plants<div class="ExternalClass9F3D94A53D3E45DF832A5ECE7CA67AB9"><p>​</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Franklin Water Treatment Plant</span><br style="box-sizing:content-box;">5200 Brookshire Blvd. (Hwy 16) Charlotte, NC 28216<br style="box-sizing:content-box;">Phone Number: 704-399-2426</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Lee S. Dukes Jr.</span> (North Mecklenburg) <span style="box-sizing:content-box;font-weight:700;">Water Treatment Plant</span><br style="box-sizing:content-box;">7980 Babe Stillwell Rd., Huntersville, NC 28078<br style="box-sizing:content-box;">Phone Number: 704-948-6954</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Vest Water Treatment Plant</span><br style="box-sizing:content-box;">820 Beatties Ford Rd., Charlotte, NC 28216<br style="box-sizing:content-box;">Phone Number: 704-336-2100</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Catawba River Pump Station</span><br style="box-sizing:content-box;">12548 Pump Station Rd., Charlotte, NC 28216<br style="box-sizing:content-box;">Phone Number: 704-399-2331​</p></div>
Field Operations<div class="ExternalClass21F2D7F4F986475284184D6B3423BFA8"><p>​</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Zone 1</span><br style="box-sizing:content-box;">11609 Hord Dr. Huntersville 28078<br style="box-sizing:content-box;">Phone Number: 704-378-6632</span></p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Zone 2 and Field Operations Administration</span><br style="box-sizing:content-box;">5730 General Commerce Dr., Charlotte 28213<br style="box-sizing:content-box;">Phone Number: 704-378-6632</span></p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Zone 3</span><br style="box-sizing:content-box;">12131 Park Rd., Charlotte, NC 28226 <br style="box-sizing:content-box;">Phone Number: 704-378-6632</span></p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Zone  4 </span><br style="box-sizing:content-box;">4100 W. Tyvola Rd., Charlotte, NC  28208 <br style="box-sizing:content-box;">Phone Number: 704-378-6632​</span></p></div>
Wastewater Treatment Plants<div class="ExternalClassB12A79863DE14F6A8BEDEB622EAC1910"><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><br style="box-sizing:content-box;">Mecklenburg County <br style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Irwin Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">4000 Westmont Drive, Charlotte 28217<br style="box-sizing:content-box;">Phone Number: 704-336-2570</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Mallard Creek Water Reclamation Facility</span><br style="box-sizing:content-box;">12400 Hwy. 29N, Charlotte 28262<br style="box-sizing:content-box;">Phone Number: 704-547-0680</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">McAlpine Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">12701 Lancaster Highway, Pineville, 28134<br style="box-sizing:content-box;">Phone Number: 704-542-0736</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">McDowell Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">4901 Neck Road, Huntersville, NC 28078<br style="box-sizing:content-box;">Phone Number: 704-875-6443</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Sugar Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">5301 Closeburn Rd., Charlotte 28210<br style="box-sizing:content-box;">Phone Number: 704-553-2124</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;">Union County <br style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Twelve Mile Wastewater Treatment Plant</span><br style="box-sizing:content-box;">8299 Kensington Drive, Waxhaw, NC 28173<br style="box-sizing:content-box;">Phone Number: 704-201-8284</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Crooked Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">4015 Sardis Church Rd., Monroe, NC 28110<br style="box-sizing:content-box;">Phone Number: 704-400-7535</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Grassy Branch Wastewater Treatment Plant</span><br style="box-sizing:content-box;">1629 Old Fish Rd, Monroe NC 28110<br style="box-sizing:content-box;">Phone Number: 704-634-3389</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Tallwood Wastewater Treatment Plant</span><br style="box-sizing:content-box;">488 Brief Road West, Indian Trail NC 28079<br style="box-sizing:content-box;">Phone Number: 704-634-3389<br style="box-sizing:content-box;"> <br style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Olde Sycamore Wastewater Treatment Plant </span><br style="box-sizing:content-box;">1699 Rock Hill Church Rd (located on Persimmon Creek Drive)<br style="box-sizing:content-box;">Matthews NC 28205<br style="box-sizing:content-box;">Phone Number: 704-634-3389​</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><br></p></div>

Online Services

Pay Water Bill Online

Email a Billing or General Question or Update Phone Number on Account. Emails are received by CharMeck 311 and replied to or forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention.

The Charlotte Water Advisory Committee​ is a group of appointed citizens who review the activities of the utility and provide advice from the perspective of the community.​

Request maps  (asbuilts) showing drinking water or sewer pipes or call 704-399-2221 during business hours. Confidentiality agreement must be filled out before receiving maps.

Report a wastewater odor- regarding wastewater plants or pipes.

  • If you see or suspect a wastewater overflow or spill, call 311 - 24 hours a day, seven days a week and report a "wastewater emergency."
  • If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately and say or select 'water emergency.'

Email a question about a new connection or tap.  Visit here to learn more. Call 311 if you want to start, transfer, or stop service at a location.

Email a question about backflow Prevention and irrigation requirements or call 311 or 704-336-7600 during business hours.

Email a question about hydrant rental and tanker truck permits. or call 311 or 704-336-7600 during business hours.

Email a question about Charlotte Water construction projects  or call 704-399-2221 during business hours.

Charlotte Water's Laboratory Services is certified to provide commercial analytical services for drinking water, wastewater, industrial discharges, ground, surface and storm waters. Email or call 704-336-2854 during business hours for pricing information.

Contact Charlotte Water's webmaster ​to report page errors or ask website questions.