Charlotte Water

​​​​ Contact Charlotte Water

Services by Phone

Dial 311 or 704-336-7600 to:

  • Pay water bill
  • Request Water to be turned on or off
  • Change Addresses (moving)
  • Check Current Balance
  • Report a Water Leak or Sewer Spill
  • Report a drinking water concern

 
Charlotte Water Facility Addresses​
Please call 311 or 704-336-7600 for customer service and other questions. ​Please use below phone numbers if you need to reach a specific person at a Charlotte Water location.

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Administration, Customer Service, Engineering, and Laboratory Services<div class="ExternalClass631C24631ACD42B5B0B2D1DD8640E809"><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;font-weight:700;">​Administration, Environmental Management Administration, and Laboratory Services:</span><br style="box-sizing:content-box;">4222 Westmont Dr., Charlotte, NC 28217<br style="box-sizing:content-box;">Phone Number: 704-336-4407</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><br style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Engineering and Customer Service</span>:<br style="box-sizing:content-box;">5100 Brookshire Blvd. Charlotte, NC 28216<br style="box-sizing:content-box;">Phone Number: 704-399-2221</span></p></div>
Drinking Water Treatment Plants<div class="ExternalClass9F3D94A53D3E45DF832A5ECE7CA67AB9"><p>​</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Franklin Water Treatment Plant</span><br style="box-sizing:content-box;">5200 Brookshire Blvd. (Hwy 16) Charlotte, NC 28216<br style="box-sizing:content-box;">Phone Number: 704-399-2426</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Lee S. Dukes Jr.</span> (North Mecklenburg) <span style="box-sizing:content-box;font-weight:700;">Water Treatment Plant</span><br style="box-sizing:content-box;">7980 Babe Stillwell Rd., Huntersville, NC 28078<br style="box-sizing:content-box;">Phone Number: 704-948-6954</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Vest Water Treatment Plant</span><br style="box-sizing:content-box;">820 Beatties Ford Rd., Charlotte, NC 28216<br style="box-sizing:content-box;">Phone Number: 704-336-2100</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Catawba River Pump Station</span><br style="box-sizing:content-box;">12548 Pump Station Rd., Charlotte, NC 28216<br style="box-sizing:content-box;">Phone Number: 704-399-2331​</p></div>
Field Operations<div class="ExternalClass21F2D7F4F986475284184D6B3423BFA8"><p>​</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Zone 1</span><br style="box-sizing:content-box;">11609 Hord Dr. Huntersville 28078<br style="box-sizing:content-box;">Phone Number: 704-378-6632</span></p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Zone 2 and Field Operations Administration</span><br style="box-sizing:content-box;">5730 General Commerce Dr., Charlotte 28213<br style="box-sizing:content-box;">Phone Number: 704-378-6632</span></p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Zone 3</span><br style="box-sizing:content-box;">12131 Park Rd., Charlotte, NC 28226 <br style="box-sizing:content-box;">Phone Number: 704-378-6632</span></p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span class="ms-rteThemeForeColor-2-0" style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Zone  4 </span><br style="box-sizing:content-box;">4100 W. Tyvola Rd., Charlotte, NC  28208 <br style="box-sizing:content-box;">Phone Number: 704-378-6632​</span></p></div>
Wastewater Treatment Plants<div class="ExternalClassB12A79863DE14F6A8BEDEB622EAC1910"><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><br style="box-sizing:content-box;">Mecklenburg County <br style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Irwin Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">4000 Westmont Drive, Charlotte 28217<br style="box-sizing:content-box;">Phone Number: 704-336-2570</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Mallard Creek Water Reclamation Facility</span><br style="box-sizing:content-box;">12400 Hwy. 29N, Charlotte 28262<br style="box-sizing:content-box;">Phone Number: 704-547-0680</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">McAlpine Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">12701 Lancaster Highway, Pineville, 28134<br style="box-sizing:content-box;">Phone Number: 704-542-0736</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">McDowell Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">4901 Neck Road, Huntersville, NC 28078<br style="box-sizing:content-box;">Phone Number: 704-875-6443</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Sugar Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">5301 Closeburn Rd., Charlotte 28210<br style="box-sizing:content-box;">Phone Number: 704-553-2124</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;">Union County <br style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Twelve Mile Wastewater Treatment Plant</span><br style="box-sizing:content-box;">8299 Kensington Drive, Waxhaw, NC 28173<br style="box-sizing:content-box;">Phone Number: 704-201-8284</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Crooked Creek Wastewater Treatment Plant</span><br style="box-sizing:content-box;">4015 Sardis Church Rd., Monroe, NC 28110<br style="box-sizing:content-box;">Phone Number: 704-400-7535</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Grassy Branch Wastewater Treatment Plant</span><br style="box-sizing:content-box;">1629 Old Fish Rd, Monroe NC 28110<br style="box-sizing:content-box;">Phone Number: 704-634-3389</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><span style="box-sizing:content-box;font-weight:700;">Tallwood Wastewater Treatment Plant</span><br style="box-sizing:content-box;">488 Brief Road West, Indian Trail NC 28079<br style="box-sizing:content-box;">Phone Number: 704-634-3389<br style="box-sizing:content-box;"> <br style="box-sizing:content-box;"><span style="box-sizing:content-box;font-weight:700;">Olde Sycamore Wastewater Treatment Plant </span><br style="box-sizing:content-box;">1699 Rock Hill Church Rd (located on Persimmon Creek Drive)<br style="box-sizing:content-box;">Matthews NC 28205<br style="box-sizing:content-box;">Phone Number: 704-634-3389​</p><p style="box-sizing:content-box;font-size:10pt;color:#2a2a2a;font-family:'open sans', sans-serif;background-color:#ffffff;"><br></p></div>

Online Services

Pay Water Bill Online

Email a Billing or General Question or Update Phone Number on Account. Emails are received by CharMeck 311 and replied to or forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention.

The Charlotte Water Advisory Committee is a group of appointed citizens who review the activities of the utility and provide advice from the perspective of the community.

Request maps  (asbuilts) showing drinking water or sewer pipes or call 704-399-2221 during business hours. Confidentiality agreement must be filled out before receiving maps.

Report a wastewater odor- regarding wastewater plants or pipes.

  • If you see or suspect a wastewater overflow or spill, call 311 - 24 hours a day, seven days a week and report a "wastewater emergency."
  • If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately and say or select 'water emergency.'

Provide feedback via our online survey .

Email a question about a new connection or tap.  Visit here to learn more. Call 311 if you want to start, transfer, or stop service at a location.

Email a question about backflow Prevention and irrigation requirements or call 311 or 704-336-7600 during business hours.

Email a question about hydrant rental and tanker truck permits. or call 311 or 704-336-7600 during business hours.

Email with questions about Plan Submittal and Water/Sewer Encroachment.

Email with questions about CO Holds and Water Meter Releases.

Charlotte Water construction projects, call 704-399-2221 during business hours.

Charlotte Water's Laboratory Services is certified to provide commercial analytical services for drinking water, wastewater, industrial discharges, ground, surface and storm waters. Email or call 704-336-2854 during business hours for pricing information.

Contact Charlotte Water's webmaster to report page errors or ask website questions.