Charlotte Water

​​About Charlotte Water​​​

​​Charlotte Water Facts & Figures
(Facts and figures effective July 1, 2017)  The largest public water and wastewater utility in The Carolinas, Charlotte Water proudly serves more than 954,644 customers in the City of Charlotte and greater Mecklenburg County -- including the towns of Matthews, Mint Hill, Pineville, Huntersville, Davidson, and Cornelius.​​ ​​

  • In Operation Since 1889
  • Mecklenburg County Service Area
  • Estimated Population Served 989,410
  • Authorized Positions 912
  • Triple-A Bond Rating with Fitch, Moody’s and Standard & Poores
  • Operating Budget (includes debt service, PAYGO transfer and Union County) $399,603,988
  • Water Community Investment Plan (Includes PAYGO transfers) $65,171,000
  • Wastewater Community Investment Plan (includes PAYGO transfers) $130,306,617
  • 267 gallons of water costs $1
  • Average Number of Service Turn On/Offs Performed/Month - 8,803 (this includes delinquent turn on/turn offs and move in/out)
  • Average Number of Paper Bills Mailed/Month 225,501
  • Average Number of Electronic Bills/Month 54,860
  • Audited Error Frequency for Laboratory Testing 0.4%
  • Average Number of Laboratory Analyses Performed Per Year 235,000

  • FY17 Average Daily Pumped 107 million gallons (MG)
  • FY17 Highest Daily Pumped 141.32 MG (07/29/16)
  • FY17 Lowest Daily Pumped 76.98 MG (12/25/16)
  • All-Time Highest Pumped 169.2 MG (08/20/2007)
  • Active Water Service Connections 279,348
  • Water Pipes Replaced or Rehabilitated 46,464 feet or 8.8 miles (FY17)
  • Leaks Repaired 4,934 (FY17)
  • Water Mains Maintained 4,314 miles
  • Hydrants Maintained 17,109
  • Water Treatment Plants
  • Franklin 132 MGD Capacity
  • Vest 24 MGD Capacity
  • Lee S. Dukes 18 MGD Capacity
  • Total Design 174 MGD Capacity
  • 17 Treated Water Storage & Booster Pumping Stations
  • 2 Raw Water Intakes & Reservoirs that store a total of 500 million gallons of water
  • Notice of WQ Violations 0 (FY17)
  • Active Wastewater Service Connections 256,296
  • Average Daily Treatment 79.77 MG
  • Wastewater Mains Maintained 4,288 miles
  • Lift Stations 82
  • Wastewater Pipes Replaced or Rehabilitated 83,184 linear feet or 15.75 miles (FY17)
  • Wastewater Pipes Cleaned 1,265.6 miles (includes cleaning performed by contractors) (FY17)
  • Number of Food Service Establishments Grease Traps Inspected 4,193 (FY17)
  • Number of Industries Regulated for Wastewater Discharges 60
  • Number of Sanitary Sewer Overflows in FY17 189
  • Wastewater Treatment Plants
  • Sugar Creek 20 MGD capacity
  • Irwin Creek 15 MGD capacity
  • McAlpine Creek 64 MGD capacity
  • Mallard Creek 12 MGD capacity
  • McDowell Creek 12 MGD capacity
  • Package Plants
  • Ashe Plantation & Oxford Glen 0.175 MGD Total Capacity
  • Wastewater Treatment Total Capacity 123.175 MGD
  • Union County Wastewater Facilities (Operated by Charlotte Water)
  • 12-Mile Creek 6 MGD
  • Crooked Creek 1.9 MGD
  • Package Plants
  • Olde Sycamore, Grassy Branch, and Tallwood 0.15 MGD Total Capacity
  • Notice of Collection System Violations 0 (FY17)
  • Notice of WWTP Violations 1 (Oxford Glen August 2016)​

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