Where can I ride my e-scooter?
For the purposes of the pilot program, e-scooters can be operated on sidewalks except in the "congested business district" (CBD) as defined by Section 6-431in the City Code. Riders must obey traffic laws and are strongly encouraged to wear helmets. These regulations are subject to change depending upon the results of the pilot program.
Where can I park my e-scooter when I finish my ride?
When you finish your ride, make sure you park your e-scooter in a location that does not impede a pedestrian walkway.
E-Scooters should be parked upright:
- in the pedestrian zone of the sidewalks (leave a 6' pathway for people who are walking, rolling or strolling) OR
- in the green zone next to the sidewalk (i.e. the planting strip if not landscaped)
When parking your e-scooter, do NOT block:
- bus stops
- loading zones
- accessible parking zones
- curb ramps
- greenways/multiuse trails/rail trails
- Charlotte B-Cycle rental kiosks
Also, please do not park your e-scooter on private property, county parks, LYNX light rail platforms or in a vehicle travel lane or bicycle lane.
What is the E-Scooter Share Pilot Program?
Beginning May 21, 2018, the Shared Mobility Pilot Program will enhance existing transportation options by providing an easy, low-cost solution that connects riders to the first and last miles of their commute.
Two companies – Bird and Lime – currently participate in the expanded pilot program. Each company is required to operate a minimum of 50 e-scooters and a maximum of 300 e-scooters within the City of Charlotte.
During the Pilot Program, permit operators are responsible for meeting requirements specific to safety, maintenance, operations, parking, and data sharing as outlined in the
Charlotte Bike Share Permit Requirements.
Riders can rent an e-scooter using a smart-phone application and then park the e-scooter when their ride ends. All e-scooter operators in Charlotte require riders to have a valid driver's license. The City of Charlotte welcomes feedback on the E-Scooter Share Pilot Program, which continues through October.
How do I provide input on the E-Scooter Share Pilot Program?
CDOT is interested in hearing from you on how you think the Pilot Program is going.
Please complete the survey to help us gauge public opinion of the program and identify opportunities for improvement: E-Scooter Share Survey
How do I contact e-scooter share vendors to share feedback or report an issue?
Bird and Lime are operating e-scooters under this Shared Mobility Pilot Program. To contact a customer service and/or local operations manager please see the contact information on the right.
Please note, per CDOT permit requirements, any e-scooter that is reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.