Programs

​Shared Mobility Program

A key element of the city's vision includes creating a high-energy, hyper-connected, safe community. The City of Charlotte is working to achieve that vision through the addition of a Shared Mobility Program, which allows users to rent a bike or e-scooter from virtually anywhere through a smart-phone application, and park it when their ride ends.

E-Scooter Share Program

What is e-scooter share?

A new electric scooter share model is emerging in cities across the country, including Austin and Washington DC. E-Scooter share allows users to rent an e-scooter from virtually anywhere through a smart-phone application, and park it when their ride ends. E-Scooters became available in Charlotte on Monday, May 21, 2018.

How does e-scooter share work?

  1. Download the company’s app you are interested in renting from (available on iPhone and Android devices)
  2. Use the company’s app to find and unlock a e-scooter near you
  3. Park and relock your e-scooter when you finish your ride

Where can I ride my e-scooter?

E-scooters can be operated in bike lanes, roads or on sidewalks; EXCEPT on sidewalks located in the designated Uptown area Monday through Friday between the hours of 8 a.m. through 6 p.m. The designated Uptown area is Church Street to College Street and 7th Street to East Martin Luther King Jr. Boulevard.

E-scooters can be operated on roads with speed limits of 35 miles per hour or less.

E-Scooter Safety Suggestions

  1. It’s recommended to wear a helmet; it’s the safest way to ride an e-scooter.
  2. Watch out for pedestrians.
  3. Obey all traffic laws (e.g. ride on the right side of the road, follow traffic signals and stop signs).
  4. Ride sober.
  5. Make eye contact with motorists before merging and crossing in front of vehicles.

All e-scooter operators in Charlotte require riders to be at least 18 years old with a valid driver's license.

Where can I park my e-scooter when I finish my ride?

When you finish your ride, make sure you park your e-scooter in a location that does not impede a pedestrian walkway.

E-Scooters should be parked upright:

  • in the pedestrian zone of the sidewalks (leave a 6' pathway for people who are walking, rolling or strolling) OR
  • in the green zone next to the sidewalk (i.e. the planting strip if not landscaped)

When parking your e-scooter, do NOT block:

  • Parklets or sidewalk dining
  • Transit zones, including bus stops, shelters, passenger waiting areas and bus layover and staging zones
  • Loading zones
  • Accessible parking zones and associated loading zones
  • Street furniture that requires pedestrian access (for example - benches, parking pay stations, bus shelters, transit information signs, newsracks, permanent bike share docks, etc.)
  • Curb ramps and signal push buttons
  • Entryways and exits must maintain a 10 foot clearance
  • Driveways

Also, please do not park your e-scooter on private property, county parks, LYNX light rail platforms or in a vehicle travel lane or bicycle lane.

What is the E-Scooter Share Program?

Beginning May 21, 2018, the Shared Mobility Pilot Program launched to enhance existing transportation options by providing an easy, low-cost solution that connects riders to the first and last miles of their commute.

Two companies – Bird and Lime –participated in the pilot program, and are currently operating in Charlotte. Each company operates a maximum of 400 e-scooters within the City of Charlotte.

Operators are responsible for meeting requirements specific to safety, maintenance, operations, parking, and data sharing as outlined in the Charlotte Bike Share Permit Requirements.

Riders can rent an e-scooter using a smart-phone application and then park the e-scooter when their ride ends. All e-scooter operators in Charlotte require riders to be at least 18 years old with a valid driver's license.

How do I provide input on the E-Scooter Share Program?

CDOT is interested in hearing from you on how you think the Program is going.

Please complete the survey to help us gauge public opinion of the program and identify opportunities for improvement: E-Scooter Share Survey

​How do I contact e-scooter share vendors to share feedback or report an issue?

To contact a customer service and/or local operations manager for Bird or Lime please see the contact information on the right.

Please note, per CDOT permit requirements, any e-scooter that is reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.

Company

Spin

Bird

Lime

Where to ride Bike lanes and roadways Bike lanes and roadways Not specified
Helmet policy Recommended Recommended (riders can request free helmet from the safety section of the Bird mobile app) Recommended
Speed limits Obey local traffic laws Obey local traffic laws, e-scooters have 15 mph top speed Obey local traffic laws, e-scooters have 14.8 mph top speed
Driver's license Required Required Required
Age limits Must be 18+ (13 with parent consent) Must be 18+ Must be 18+

Where can I ride my e-scooter?

E-scooters can be operated in bike lanes, roads or on sidewalks; EXCEPT on sidewalks located in the designated Uptown area Monday through Friday between the hours of 8 a.m. through 6 p.m. The designated Uptown area is Church Street to College Street and 7th Street to East Martin Luther King Jr. Boulevard.

E-scooters can be operated on roads with speed limits of 35 miles per hour or less.

What are the required safety regulations for operating an e-scooter?

  1. Wear a helmet; it’s the safest way to ride an e-scooter.
  2. Yield to pedestrians at all times.
  3. Ride in bike lanes, roads or on sidewalks; EXCEPT on sidewalks located in the designated Uptown area Monday through Friday between the hours of 8:00 a.m. through 6:00 p.m.
  4. Obey all traffic laws (e.g. ride on the right side of the road, follow traffic signals and stop signs).
  5. Ride on roads with speed limits of 35 mph or less.
  6. Ride sober. Do not ride an e-scooter under the influence of alcohol or drugs.
  7. Make sure motorists see you. Make eye contact before merging and crossing in front of vehicles.
  8. Ride solo. E-Scooters are designed for one rider at a time.

All e-scooter operators in Charlotte require riders to be at least 18 years old with a valid driver's license.

Where can I park my e-scooter when I finish my ride?

When you finish your ride, make sure you park your e-scooter in a location that does not impede a pedestrian walkway.

E-Scooters should be parked upright:

  • in the pedestrian zone of the sidewalks (leave a 6' pathway for people who are walking, rolling or strolling) OR
  • in the green zone next to the sidewalk (i.e. the planting strip if not landscaped)

When parking your e-scooter, do NOT block:

  • Parklets or sidewalk dining
  • Transit zones, including bus stops, shelters, passenger waiting areas and bus layover and staging zones
  • Loading zones
  • Accessible parking zones and associated loading zones
  • Street furniture that requires pedestrian access (for example - benches, parking pay stations, bus shelters, transit information signs, newsracks, permanent bike share docks, etc.)
  • Curb ramps and signal push buttons
  • Entryways and exits must maintain a 10 foot clearance
  • Driveways

Also, please do not park your e-scooter on private property, county parks, LYNX light rail platforms or in a vehicle travel lane or bicycle lane.

What is the E-Scooter Share Program?

Beginning May 21, 2018, the Shared Mobility Pilot Program launched to enhance existing transportation options by providing an easy, low-cost solution that connects riders to the first and last miles of their commute.

Two companies – Bird and Lime –participated in the pilot program, and are currently operating in Charlotte. Each company operates a maximum of 400 e-scooters within the City of Charlotte.

Operators are responsible for meeting requirements specific to safety, maintenance, operations, parking, and data sharing as outlined in the Charlotte Bike Share Permit Requirements.

Riders can rent an e-scooter using a smart-phone application and then park the e-scooter when their ride ends. All e-scooter operators in Charlotte require riders to be at least 18 years old with a valid driver's license.

How do I provide input on the E-Scooter Share Program?

CDOT is interested in hearing from you on how you think the Program is going.

Please complete the survey to help us gauge public opinion of the program and identify opportunities for improvement: E-Scooter Share Survey

​How do I contact e-scooter share vendors to share feedback or report an issue?

To contact a customer service and/or local operations manager for Bird or Lime please see the contact information on the right.

Please note, per CDOT permit requirements, any e-scooter that is reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.

​E-Scooter share ridership

 

View e-scooter ridership on the infograph here: Shared Mobility Data

E-Scooter share vendors contact information

Bird

April Byrd: 704-439-6281, april@connectsouth.com
Customer Service: 1-866-205-2442

Bird e-scooters 

Lime

Bradford Johnson: 704-805-0004,
bradford.johnson@li.me
Customer Service: 888-546-3345

Lime e-scooters    

Visit the operator’s website for more information about opportunities for discounted rates.