Programs

​Shared Mobility Pilot Program

A key element of the city's vision includes creating a high-energy, hyper-connected, safe community. The City of Charlotte is working to achieve that vision through the addition of a Shared Mobility Pilot Program, which adds electric scooter options to the city's existing bike share program.

​Bike Share Pilot Program

What is dockless bike share?

A new bike share model (dockless bike share) is emerging in cities across the country, including Dallas, Seattle and Washington DC. Dockless bike share allows users to rent a bike from virtually anywhere through a smart-phone application, and park it when their ride ends. 

How does dockless bike share work?

  1. Download the company’s app you are interested in renting from (available on IPhone and Samsung devices)
  2. Use the company’s app to find and unlock a bike near you
  3. Park and relock your bike when you finish your ride 

Where can I park my bike when I finish my ride?

When you finish your ride, make sure you park your bike in a location that does not impede a pedestrian walkway and that is within the City's right-of-way.

Bikes should be parked upright:

  • in the pedestrian zone of the sidewalks (leave a 6' pathway for people who are walking, rolling or strolling) OR
  • in the green zone next to the sidewalk (i.e. the planting strip if not landscaped)

When parking your bike, do NOT block:

  • bus stops
  • loading zones
  • accessible parking zones
  • curb ramps
  • driveways
  • greenways/multiuse trails/rail trails

Also, please do not park your bike on private property, county parks or in a vehicle travel lane or bicycle lane.

What is the Bike Share Pilot Program?

​Bike share has been identified in several of our adopted plans (TAP, Charlotte BIKES, Center City Transportation Plan) as a tool to promote transportation choices in Charlotte, and connect residents to employment, education, parks, shopping, and other destinations. 

CDOT is currently testing the viability of dockless bike share through a one-year pilot program. The Bike Share Pilot Program allows permitted operators to maintain a fleet of up to 500 bicycles within Charlotte's city limits. During the Pilot Program, permit operators are responsible for meeting requirements specific to safety, maintenance, operations, parking, and data sharing as outlined in the Charlotte Bike Share Permit Requirements.

At the conclusion of the one-year pilot period (October, 2018), staff will evaluate the permitting process and outcomes. Depending on the results of the evaluation, next steps could include:

  • denying the use of dockless bike share services in the public right-of-way,
  • amending city code to develop a regulatory framework that would allow multiple bike share vendor operations within the city’s right-of-way, or
  • developing a city owned bike share program operated by a vendor selected through a competitive procurement process.

How do I provide input on the Bike Share Pilot Program?

Dockless systems promise great benefits for cities, but can also create some challenges, especially in regards to where bicycles can and cannot be parked once a trip has ended.  CDOT is interested in hearing from you on how you think the Pilot Program is going. 

Please complete the survey to help us gauge public opinion of the program and identify opportunities for improvement: Dockless Bike Share Survey

​How do I contact bike share vendors to share feedback or report an issue?

ofo​, LimeBike, Mobike​, and Spin are currently operating under this Pilot Program. To contact a customer service and/or local operations manager please see the contact information on the right. Please note, per CDOT permit requirements, any bicycle that is reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.

​Bike share ridership 

Monthly bicycle ridership
View dockess bike ridership on the infograph here: May Ridership Data
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Bike share vendors contact information

ofo

Deron Salmon: 980-292-3269, deron@ofobike.com
Customer Service: 844-289-9747

Ofo 
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LimeBike

C J Shaw: 704-507-1328, cj.shaw@limebike.com

Customer Service: 888-546-3345  

LimeBike 
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Mobike

Austin Lynk: 336-317-0052, austinlynk@mobike.com

Customer Service: 800-964-2330 

MoBike 
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Spin

Buzz Morley: 704-759-6840, buzz@spinclt.com

Customer Service: 888-262-5189

Spin