Services

Wheel Lock Policy

The City of Charlotte Park It! program has authority to use wheel locks (boots) on illegally parked vehicles for which there are three or more outstanding, unpaid and overdue parking tickets for a period of 90 days. The operator of such a vehicle is known as a scofflaw.

When a Park It! agent discovers a scofflaw vehicle parked illegally, the agent writes a ticket for the current violation and then proceeds with the wheel lock policy:

  • The agent radios to the Park It! office to confirm that the vehicle has three or more outstanding, unpaid and overdue parking tickets for a period of 90 days. The agent requests the total amount owed the City of Charlotte for all un paid tickets.
  • The dollar amount owed the City of Charlotte is written on the Wheel Lock Notice which is affixed to the front, driver-side window.
  • The agent then places a wheel lock on the front tire of the vehicle, opposite side of the curb.
  • Once the current ticket is issued, the Wheel Lock Notice is affixed and the wheel lock is in place, the agent proceeds on their route.
  • Scofflaw vehicles are not released to their owners until all outstanding, unpaid parking tickets for a period of 90 days have been paid at the Park It! office. At no times does an agent receive funds.

Towing Scofflaw Vehicles

  • Scofflaw vehicles booted on rush hour designated streets will be towed beginning at 4:00 p.m. of the same day booted.
  • Scofflaw vehicles booted on non-rush hour streets will be towed beginning at 5:00 p.m. of the same day booted.
  • Scofflaw vehicles booted on weekends will be towed immediately.
  • As with other tows performed by agents, a "Tow Slip" will be completed, and a "Tow Sticker" will be posted on the nearest pole or object stating the reason for being towed, the dollar amount of unpaid tickets owed and the location and phone number of the zone wrecker that towed the vehicle.
  • For towed vehicles, zone wreckers are to receive the full amount owed on scofflaw tickets, plus any related tow fees, before they are to release the vehicle to the owner.

Towing Policy

The City of Charlotte Park It! program has authority to tow illegally parked vehicles.  When a parking agent discovers a vehicle parked illegally, the following procedures are followed:

  • The agent writes a ticket for the current violation and requests a wrecker to tow the vehicle.
  • The customer is charged for the ticket that caused the tow, any outstanding and unpaid parking tickets for a period of 90 days and any associated tow fees due the wrecker company.
  • A sticker is placed on each towed vehicle. The sticker includes the citation number, the reason for the tow and how to appeal the citation. 
  • A sticker is placed on the meter adjacent to where the towed vehicle was parked. The sticker includes the reason for the tow, license tag of the towed vehicle, how to appeal the citation and the address and phone number of the wrecker company holding the vehicle. If the vehicle was not parked at a meter, the sticker will be attached to a nearby object.

 

If you have any towing related questions please contact the CharMeck 311 call center by dialing 311 locally or 704-336-7600.