Report A Problem

​​Report A Problem

​​​​​​​​​​​​​​To Report a P​​roblem or Request Service:

  • Call 3-1-1 during the hours of 7 a.m. to 7 p.m. 365 day​​s a year.​ If you are calling from outside Mecklenburg County or if your cellular carrier will not connect you to 3-1-1, dial 704- 336-7600. Call 9-1-1 in the case of an immediate emergency.

  • Submit an online request 24/7. If the problem you are reporting or the service you are requesting is not described below, please view the full list of services by category.

CharMeck 311 directs stormwater related problems and requests for service to Storm Water Services staff. 

Types of Problems to Report​​

Pollution in Storm Drains, Streams or Lakes 

Storm drains move stormwater directly to local streams and lakes. Only rain should go down the storm drain! Call 3-1-1, subm​​i​​t an online form​​​, or download the Water Watchers app if you suspect or witness someone dumping pollutants into a storm drain, you see a large amount of soil entering a storm drain and/or if you notice a waterbody (stream, pond, lake) is muddy, foamy, milky in appearance or it has an unusual odor.

Sometimes natural sources of pollen, organic material, and iron bacteria can look like pollution. See Natural Creek Conditions for more information on these natural conditions. If you are ever in doubt, report it!                    

Flooding of Streets and Structures

If you feel you are in imminent danger call 9-1-1. Under non-emergency conditions, call 3-1-1 or sub​​mit an online form​​ to report flooding of a street, house, commercial building, driveway, furnace, air conditioner, or the interior of an accessory structure such as an attached garage. Flooding does not always mean problems with the storm drainage system. Drainage systems, including storm drains, pipes, ditches and creeks, are designed to hold a specific amount of stormwater.                         

Blockage of Storm Drain or Stream

Storm drains, stormwater pipes, ditches and streams can become blocked by sediment or debris.  Call 3-1-1 or​ ​
su​bmit ​an online form​​ to report significant blockages and/or a blockage that could pose a threat to a house, commercial building, driveway, public sidewalk or street.                       

Erosion or Sinkholes near Storm Drainage Infrastructure

Visible holes, active soil settlement, and sinkholes near stormwater infrastructure are typical indicators that a pipe is broken or some other problem exists. Call 3-1-1 or su​bmit an online form​ to report these concerns, especially those requiring attention to ensure safety on a publicly maintained street.                           

Severe Streambank Erosion

There are more than 3,000 miles of streams in Mecklenburg County that are part of the storm drainage system.  All streams naturally erode​ over time. It is nature’s way of creating meanders to slow the water down. Call 3-1-1 or
su​​bmit an online form​​​​ to report severe streambank erosion that could pose a threat to a house, commercial building, driveway, public sidewalk or street.                    

Storm Water Fees and Billing

General information about fees and billing can be fo​und un​de​r the F​ees​ section of this website. Call 3-1-1 if you have ​specific questions regarding your bil​l.​

Charlotte-Mecklenburg Storm Water Services is a public entity subject to the North Carolina Public Records Law. Any information you provide is potentially subject to disclosure pursuant to a public records request.​​​