Established in the early 1990’s, Charlotte-Mecklenburg Storm Water Services is a joint municipal/county stormwater utility that includes Charlotte, the surrounding towns of Davidson, Cornelius, Huntersville, Matthews, Mint Hill and Pineville, and Mecklenburg County.
What We Do
Storm Water Services works year-round to manage the runoff from rainfall, reduce flooding, restore floodplains and protect the water quality of surface waters county-wide. We accomplish this by:
Increasing drainage capacity to meet growth and development demands
Repairing and replacing aging storm drainage infrastructure
Restoring severely eroded streams and floodplains to hold excess rain
Mapping floodplains to protect drainage capacity and manage floodplain development
Responding to residents who call 3-1-1 to report drainage and flooding problems
Monitoring surface waters for evidence of pollutants
Enforcing ordinances to protect surface waters
Educating residents about flood safety, pollution prevention and volunteer opportunities
Charlotte-Mecklenburg Storm Water Services staff includes both City of Charlotte and Mecklenburg County employees. Staff coordinates closely to provide comprehensive stormwater services and ensure service to residents is seamless.
The Towns of Davidson, Cornelius, Huntersville, Matthews, Mint Hill and Pineville are responsible for smaller streams and manmade drainage systems draining less than one square mile within each jurisdiction.
Storm Water Advisory Committee (SWAC)
Charlotte-Mecklenburg Storm Water Services works under the guidance of the Storm Water Advisory Committee (SWAC). The advisory committee:
hears appeals and decides on violations, fee credits, service charges and adjustments
evaluates capital and operational programs and budgets
makes recommendations or comments to elected officials
We are honored to have received awards in recognition of our efforts:
The U.S. Environmental Protection Agency (EPA) has awarded Charlotte Mecklenburg Storm Water Services with the regional 2017 EPA Rain Catcher Award in the Municipal Category. The EPA Region 4 Rain Catcher Award recognizes excellence in the implementation of stormwater green infrastructure practices.
CMSWS won for the Charlotte-Mecklenburg Schools South Park Watershed Enhancement Project. The project is an innovative stormwater control measure (SCM) retrofit project implemented by CMSWS at an existing 71 acre school campus site in Charlotte. It includes 5 SCMs - two bioretention areas, a wet pond, an infiltration trench, and a detention basin sand filter (2017).
More information on the award and the project can be found below:
Overall Highest Score in the national
Municipal Stormwater and Green Infrastructure Awards Program, held by the Water Environment Federation in cooperation with the US Environmental Protection Agency, in recognition of our comprehensive stormwater program and leadership in stormwater management issues, green infrastructure initiatives and reducing stormwater pollution of streams and lakes (2015).
First place award for Public Awareness of Flooding for Sing the Jingle flood safety campaign, National Association of Flood & Stormwater Management Agencies (2014).
Superior Award for "Build an A.R.K." (Awareness, Responsibility, Knowledge) flood safety campaign, National Association of County Information Officers (2013).
Who to Contact
To report a problem or request service call 3-1-1. If you are calling from outside Mecklenburg County or if your cellular carrier will not connect you to 311, dial 704-336-7600.
Geographic Information Systems (GIS)
Permitting and Compliance
Kruti Desai, PE, Division Manager, P.E., City of Charlotte, 704-353-1795, kdesai@CharlotteNC.gov
Dave Canaan, Director, Mecklenburg County, 980-314-3209, Dave.Canaan@MecklenburgCountyNC.gov
Sediment and Erosion Control
Storm Drainage Improvement Projects
Report Surface Water Pollution
Water Quality (surface waters)
Water Quality Outreach, Education and Volunteers
City of Charlotte Storm Water Services
600 East Fourth Street, Charlotte, NC 28202
Mecklenburg County Storm Water Services
2145 Suttle Avenue, Charlotte, NC 28208