Special Services

Special Services  

There are two specialized services offered under the Curb it! program - Small Business Garbage Collection and Dead Animal Collection.

The following specialized street cleaning services are only provided on City maintained streets and rights-of-way:

  • Street Sweeping
  • Litter Control/Removal
  • Illegal Dump Clean-up
  • After Hours Emergency Response

Issues on State maintained streets, including Interstates, should be reported to the North Carolina Department of Transportation.

Special Services also provides a variety of services in the Uptown area, with primary concentration on the Tryon Street Mall. This includes areas from Stonewall to 8th Streets and the 100 blocks of East and West Trade Street.

Uptown On-Street Recycling Program

Pedestrians have the opportunity to Recycle it! in Uptown by using any of the 80 on-street recycling containers that currently line the streets. The recycling containers were funded by the Energy grant awarded to the City in 2010.

If you are taking a stroll through Uptown and have recyclables to dispose of, please remember to Recycle it!



Small Business Garbage Collection<div class="ExternalClass6075F1496D7D42E69FF8908C335EC891"><p>Business collection is separate from residential collection. Schedules and procedures may be different for business customers especially on the holidays. If you are unsure of your collection day, call 704.336.4163 for assistance.</p><p>Businesses which generate more than 512 gallons of garbage/trash per week must arrange for collection from a private hauler. </p><p>Businesses currently utilizing a private service are not permitted to transfer to City service.  Small businesses are not eligible for yard waste, recycling, or bulky waste collection through the City of Charlotte.</p><p>Small Business Garbage collection crews also service public trash receptacles, primarily located at bus stops, within the City.  Frequency of service is based upon usage.<br>  <br></p><p> </p></div>
Dead Animal Collection <div class="ExternalClass7A08DB729E7A4867ADDC8069702CD479"><p>​​Solid Waste Services will collect dead animals from streets, public rights-of-way, and residences located within the City. Service does not include interstate highways/ramps, public parks, or areas outside of the City of Charlotte limits or unincorporated areas of Mecklenburg County. </p><p>Dead animals (wild or domesticated) on private property must be scheduled for collection and placed at curbside.</p><p><strong>How To Schedule Collection:</strong></p><p>To schedule a dead animal collection, call 311 (704.336.7600). This service is provided from 8 am - 4 pm, Monday - Friday.  <br> </p></div>
Additional Program Information<div class="ExternalClassF52FC3C8AF094918BDA1863971E14206"><p><a href="http://charmeck.org/city/charlotte/SWS/SpecialServices/Documents/Uptown%20Recycling%20Bin%20Map.pdf"><span style="text-decoration:underline;"><font color="#0066cc"><strong>Uptown Recycling Container Locations</strong><br></font></span></a></p></div>
Street Cleaning Services <div class="ExternalClassCA10CA960F8540DF930AD1898CFF8CDD"><p>The following specialized street cleaning services are only provided on City maintained streets and rights-of-way.  Issues on State maintained streets, including Interstates, should be reported to the North Carolina Department of Transportation.</p><p><strong>Street Sweeping</strong></p><p>Specialized Street Sweeping trucks remove leaves, debris, and other particulate matter, which naturally or inadvertently accumulates within the roadway and gutter lines of City maintained streets.  No one is permitted to purposely blow leaves or place other debris in a street or gutter line.  This service reduces the amount of material from entering the storm water system and polluting our lakes and waterways.  Service is provided on a recurring and as needed basis.  Routine service is provided from 8 am - 4 pm, Monday - Friday.  To report a street sweeping issue, call CharMeck 311 (704.336.7600).<br>  <br><strong>Litter Control/Removal</strong></p><p>Litter and other small debris found within City maintained streets and rights-of-way are removed manually by crews utilizing litter picking tools, bags and trucks.  Service is provided on a recurring and as needed basis.  Service is not provided on private property or public parks.  Routine service is provided from 8 am - 4 pm, Monday - Friday.  To report a litter issue, call CharMeck 311 (704.336.7600).<br>    <br><strong>Illegal Dump Cleanup</strong></p><p>Items dumped in and along City maintained streets, or on public property, are picked up by crews utilizing heavy duty and specialized vehicles.  Service is not provided on private property or in public parks.  Routine service is provided from 8 am - 4 pm, Monday - Friday.  To report an illegal dumping issue, call CharMeck 311 (704.336.7600).<br>  <br><strong>After Hours Emergency Response</strong></p><p>Situations causing traffic hazards occurring outside of normal business hours (8 am – 4:30 pm, Monday - Friday) may be reported by calling 911 or 704-336-4163.  The Special Services Supervisor on call will be contacted to mitigate the immediate situation. <br> </p></div>
Uptown Services<div class="ExternalClassE4291277095A44249452119853788126"><p>Special Services employees provide a variety of services in the Uptown area, with primary concentration on the Tryon Street Mall.  The Tryon Street Mall is defined as Tryon Street from Stonewall to 8th Street and the 100 blocks of East and West Trade.  </p><p><strong>Services Include</strong>:</p><ul><li>Street sweeping/flushing and snow hauling, when necessary </li><li>Litter/debris removal from streets, sidewalks and other public areas </li><li>Washing, scrubbing, and cleaning of sidewalks in the Tryon Street Mall </li><li>Snow removal from sidewalks in the Tryon Street Mall, when necessary </li><li>Maintenance of structures, such as bus shelters, benches, kiosks, trash cans, etc. </li><li>Maintenance of statues, monuments, plaques, and some artwork </li><li>Collection of small business garbage and servicing public trash receptacles in Uptown </li><li>Graffiti removal from sidewalks and public structures </li><li>Maintenance and cleaning of the areas along the Lynx Blue Line from 7th street to the Bland Street Station </li><li>Special Event support including planning, street cleaning, litter and trash removal, before during and after events held in the Uptown, such as Speed Street, Taste of Charlotte, etc.</li></ul></div>
Panthers Tailgate Recycling<div class="ExternalClass369480F3E95746638BF92A06D5B50C4C"><p>The City of Charlotte Solid Waste Services has teamed up with the Carolina Panthers, Keep Mecklenburg Beautiful, Bojangles' and Charlotte Center City Partners to sack waste and score big for recycling with the Tailgate Recycling Program.</p><p><strong>How To Participate</strong></p><p>Tailgaters get a yellow recycling bag as they enter their parking lot prior to the game. Before heading into the stadium, tailgaters are instructed to leave bags (and collapsed cardboard if not in the bag) at the curb to be picked up by a Solid Waste Services' Special Services crew. In addition to bottles and cans, fans can add clean cardboard to the yellow recycling bags.</p><p><strong>Volunteers Needed</strong></p><p>Join the fun while working for a cleaner, greener Charlotte at the same time. Volunteers are being recruited to assist parking lot operators in distributing extra bags and sharing information with fans about what to recycle and with collection. </p><p>Volunteers are needed for regular home games which have a 1 pm kickoff.  Volunteer commitment is from 9 am - Noon. Volunteers meet at the Hal Marshall Center (free parking). Volunteer coordinators will meet volunteers at the Hal Marshall building (700 N. Tryon St.) and arrange logistics.</p><p>For more information, contact Jake Wilson at 704-432-1772 or 704-621-7372.</p></div>
Small Business Garbage Fee FAQ <div class="ExternalClassE074F5EA68D84C51AD66CAE9870094E3"><p>Effective July 1, the City of Charlotte began billing small business garbage customers $250 per year (this equates to $4.81 per week for service).  City Council approved this new fee in their FY2016 Adopted Budget.  </p><p>Why is there a fee?<br>In the past, small businesses have been receiving garbage collection and disposal, but have not paid an associated fee.  Residential customers have been charged a solid waste fee on their annual tax bill for solid waste services.<br> <br>Who will be impacted?<br>All current and new customers receiving small business garbage collection.  To qualify for this service, a business must generate no more than 512 gallons of garbage weekly.</p><p>How will the billing work?<br>The City will send an annual invoice to all current customers during the month of September for service provided during the City's fiscal year of July 1 through June 30.  Payment will be due within 30 days.  Partial payments will not be accepted.  Services will be suspended if the account is more than 30 days past due.  </p><p>What are the payment options?<br>The City will accept a check or money order via mail to the remit-to address provided on the invoice.  Cash or credit card payment will be accepted in person at the City's Revenue Division located on the 1st floor of the Charlotte-Mecklenburg Government Center, 600 East Fourth Street, Charlotte, NC  28202.</p><p>If I do not want to continue service with the City, what should I do and what options do I have?<br>Businesses should contact the City no later than August 21st if they would like to discontinue their service.<br><br><span style="line-height:1.6;">You may contract with a private hauler for service.  A list of permitted haulers in Mecklenburg County may be found by calling CharMeck 311 or by visiting:</span></p><p><a href="http://charmeck.org/mecklenburg/county/LUESA/SolidWaste/ResidentialRecycling/Pages/GarbageRecyclingHaulers.aspx">Garbage and Recycling Haulers</a></p></div>