Victoria O. Johnson leads Solid Waste Services (SWS) as the director in its mission of partnering with the community to deliver competitive and quality solid waste services that promote an attractive and healthy environment. In this capacity, she manages more than 300 employees; oversees a budget of approximately $48 million and is responsible for the city’s solid waste collection program, which serves more than 800,000 city residents.
Johnson joined the City of Charlotte in 2005 as the deputy director of SWS. She was named key business executive of the department in March 2007. She began her career in public service as a customer service representative for Miami-Dade Solid Waste. During her career with Miami-Dade, she held several positions, including routing coordinator, budget analyst, and assistant director of Miami-Dade Solid Waste. As the assistant director of collections for Miami-Dade Solid Waste, she managed a $100 million budget and more than 750 employees.
Her 29-year career in the solid waste industry is filled with accomplishments. Her most recent accomplishments include leading her staff in providing support to multiple 2012 Democratic National Convention (DNC) events and venues such as the American Presidential Experience, Carolina Fest and Legacy Village. SWS staff also provided support in the areas of removing obstacles, helping to keep all uptown parks clean and delivering barricades. Under her direction, SWS had three teams staffed with an average total of 35 employees inside the secure perimeter that worked 12-hour day shifts, with the same number of employees working 12-hour night shifts. Three teams staffed with approximately 40 employees operated the day and night shifts for areas outside the secure perimeter. These teams were assigned to wards, with one team assigned to the light rail platforms. During convention week, SWS had two 12-hour shifts of staff assigned to the Public Works Operations Center (PWOC), which was located at SWS’ facility. The first time such an operational function team was implemented, the center ran on a 24-hour schedule to provide public safety with one point of contact for any public works requests. SWS successfully collected more than seven tons of recyclables and 138 tons of garbage from uptown receptacles during the DNC.
Her accomplishments within SWS have garnered her recognition among the municipal waste industry, including being featured in 2011 Waste Advantage Magazine (February and December) regarding the transition of SWS managed competition business model to optimization. Through this, SWS converted from a weekly manual dual-stream recycling collection program to a biweekly automated/semi automated, single-stream recycling collection program, which resulted in over a 20 percent increase of recycling tonnage. The transition also resulted in fleet reduction that impacted greenhouse gas emissions and an annual savings of $4.38 million per year. The implementation of the new business model, under her leadership, improved operational efficiency within the city and reduced service costs while strengthening customer service.
Johnson received her bachelor’s degree in business from Barry University, a graduate of the Senior Executive Institute through the University of Virginia and graduate of the Public Education Leadership Academy through University of North Carolina at Chapel Hill School of Government. She is also a graduate of the Harvard Kennedy School of Executive Education.
She is a member of Solid Waste Association of North America, the National Association for Black Public Administrators and the American Public Works Association.
Johnson is a wife and mother of two and resides in Mint Hill, N.C.