Will I be without water?
Our goal is to minimize disruptions to you. You will be notified of planned water outages 72 hours in advance and any unplanned water outages will be treated as an emergency.
Why are hydrants running?
Charlotte Water uses hydrants to test and flow water. This is a normal part of construction, repairs, and preventative maintenance.
What should I do if I experience discolored water?
Charlotte Water is committed to providing safe drinking water throughout Mecklenburg County. If you experience discolored or cloudy water, please run cold water until it clears. If it doesn’t clear up within 15 minutes, please let us know by calling 311 or 704-336-7600 anytime.
Does my plumbing need to be replaced?
Just as pipes under the street have an end of service, so does private plumbing. Consider planning for the eventual replacement of plumbing that exceeds 50 years.
Will pressure be the same on above ground service line?
It is likely that you could notice slightly lower water pressure.
Charlotte Water is community-owned and provides safe drinking water and cleans our community's wastewater. Reinvesting in our system is possible solely through funds from water and wastewater bills.