Charlotte Water is replacing service lines pipes (between pipe under the street to water meter) in the Farmwood neighborhood starting in April 2018.
Streets include; Quail Ridge Drive, Chuckwood Drive, Fox Den Court, Shea Lane, Kittridge Road, Squirrel Next Lane, Carving Tree Drive, Pine Needle Trail, Melissa Lane, Windy Knoll Lane, Beaver Dam Lane, Foxcrest Drive, Pine Lake Lane, Morris Farm Lane, Old Oak Lane, Canterway Drive, Hitchgate Drive, Pitchfork Lane, Farm Oak Lane, and other streets.
- Contractor and staff will have proper identification.
- No contractor or staff will need to enter any home.
- Crews will check meter inside water meter box.
- Customers don't need to be home.
- If your meter box is inside a locked area or has large animals near meter box, please call a contractor.
- Staff will notify affected customers of planned water outages 72-hours in advance.
- Any unplanned water outages are considered emergencies and will be repaired as soon as possible.
- Construction may cause temporary cloudy, discolored water or lower than usual pressure. If you experience this, please run cold water for up to 15 minutes. If water doesn't clear, please call 311 and say or select 'water emergency' for assistance.
- Updates will be posted on this website and NextDoor.
Frequently Asked Questions
Where does my private plumbing start?
The property owner maintains water pipe from the end of meter box (including tail piece) to building(s). The property owner is responsible for pipes and fixtures in the buildings and wastewater pipes until the edge of street or street right-of-way (varies). Charlotte Water maintains water meter up to and including the meter yoke assembly, meter box, and water and wastewater pipes under the public street.
Does my plumbing need to be replaced?
Just as pipes under the street age and have an end of service, so does plumbing in your home. Consider planning for the eventual replacement of plumbing that exceeds 50 years.