City of Charlotte

​​City Departments and Divisions

​CharMeck 311 serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CharMeck 311 is open Monday through Friday from 7 a.m. – 7 p.m. Residents can also submit service requests online 24 hours a day.

The Animal Care & Control Division of the Charlotte-Mecklenburg Police Department is committed to protecting the safety of citizens and animals within our community.​

​The Aviation Department manages Charlotte-Douglas International Airport.

​​The Strategy & Budget Department​​ is responsible for the development and oversight of the City of Charlotte's annual operating budget and five-year Community Investment Plan.​

The Charlotte Area Transit System (CATS) is the largest transit system between Atlanta, GA and Washington, DC with over 70 local, express and regional bus routes, a light rail line, services for the disabled, and vanpools serving more than 23,000,000 trips  each year.  

​The Charlotte Business INClusion (CBI) Program seeks to enhance competition and participation of small, minority and women owned firms in City contracting and to promote economic growth and development in the City of Charlotte.

​From storytelling to public affairs, community engagement to marketing and creative services, web services to video production, Charlotte Communications and Marketing's professional, talented team members provide a multitude of ways to share effective messaging across a variety of communications channels.

The Charlotte Department of Transportation (CDOT) is committed to enhancing the driving, bicycling and walking experience through planning, operating and maintaining the City's transportation choices for residents and visitors.

​The Charlotte Fire Department operates out of 42 fire stations and provides fire protection for approximately 792,862 people living in a 300 square-mile area.

​With more than 954,644 customers, Charlotte Water (formerly Charlotte-Mecklenburg Utility Department or CMUD) is the largest water service utility in the Carolinas.

Charlotte-Mecklenburg Community Relations is the human relations agency for the City of Charlotte and Mecklenburg County.

The Charlotte-Mecklenburg Police Department is the largest law enforcement agency in Mecklenburg County and the largest police department between Washington, D.C. and Atlanta. CMPD's goal is to make Charlotte one of the safest large cities in America.

​Established in the early 1990’s, Charlotte-Mecklenburg Storm Water Services is a joint municipal/county stormwater utility that includes Charlotte, the surrounding towns of Davidson, Cornelius, Huntersville, Matthews, Mint Hill and Pineville, and Mecklenburg County.

​CharMeck 311 serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CharMeck 311 is open Monday through Friday from 7 a.m. – 7 p.m. Residents can also submit service requests online 24 hours a day.

​The Office of the City Attorney provides legal advice and representation to the Mayor, City Council, City Manager, and other City officials and employees on a broad range of issues. The Office represents the City, including its officials and employees, in litigation filed by or against them.

​The Office of the City Clerk provides services that connect citizens to their government and maintains a recorded history of government actions. These services include Mayor and Council assistance, records management and research, boards and commissions, and customer service to both internal and external customers.

​Charlotte has a council-manager form of government with a mayor and 11 council members elected every two years in November, and a professional city manager to run the day-to-day operations. The mayor and four council members are elected at-large by a city-wide vote. Seven council cembers are elected from districts by voters who reside in each district.

The City Manager is resp​onsible for carrying out policy decisions made by the mayor and council, as well as providing vision and leadership to the organization and for overseeing the daily operations of City government.

​Code Enforcement, a division of Neighborhood & Business Services​, works to improve the appearance of communities and maintain standards of living. 

Economic Development in Charlotte means striving to develop an educated and trained workforce spanning all ages and socio-economic groups.

Engineering & Property Management​ handles design and construction of City infrastructure projects, regulates development, ca​res for the tree canopy and landscaping and manages real estate and facilities portfolios. Our services include the following:

​The Charlotte Fire Department operates out of 42 fire stations and provides fire protection for approximately 792,862 people living in a 300 square-mile area.

​T​he City of Charlotte Solid Waste Services provides a variety of quality, efficient and cost-effective services including the collection of: bulky waste, garbage, recycling and yard waste.

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: community engagement, code enforcement, housing services, environment and sustainability, and CharMeck 311.

​The City of Charlotte is proud of its diverse, 7,000-plus member workforce that serves the community through professional, administrative, public safety, technical, clerical, skilled and labor and trades work. Build your career where you live.

​The City of Charlotte Innovation & Technology department (I&T) provides executive-level leadership for the City’s Technology Governance Policy, delive​​rs technology services to City departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.​

​The Internal Audit Office provides reasonable assurance that the City has an operating and effective system of internal controls and assists members of management in evaluating the efficiency and effectiveness of operations.

​The Office of International Relations will connect you to resources to become part of the global community.  There are many ways to build your international network , including making connections through the area consular corps, our sister city partnerships, or connecting with immigrant business owners.

The City of Charlotte's Land Development web portal is designed to be the source for information to assist citizens, design professionals, and developers and contractors with land development projects within the City limits and Charlotte's extraterritorial jurisdiction (ETJ).

​The City of Charlotte's ​Management & Financial Services Department partners with customers to achieve their service goals in the community through sound management of financial, vehicle and equipment services.

​The mayor of Charlotte presides at City Council meetings and officially represents the City at special ceremonies and events. The mayor is generally responsible for the execution of local laws.

​The Charlotte-Mecklenburg Planning Department provides integrated planning services that promote sustainable growth to improve our community's quality of life.

The Charlotte-Mecklenburg Police Department is the largest law enforcement agency in Mecklenburg County and the largest police department between Washington, D.C. and Atlanta. CMPD's goal is to make Charlotte one of the safest large cities in America.

​​​T​he City of Charlotte Solid Waste Services provides a variety of quality, efficient and cost-effective services including the collection of: bulky waste, garbage, recycling and yard waste.

​Serving the City of Charlotte, Mecklenburg County, Charlotte-Mecklenburg Board of Education, as well as some public-private partnerships in the area, the Risk Management Office provides insurance, claim and loss control services.

​T​he City of Charlotte Solid Waste Services provides a variety of quality, efficient and cost-effective services including the collection of: bulky waste, garbage, recycling and yard waste.

​​Established in the early 1990’s, Charlotte-Mecklenburg Storm Water Services is a joint municipal/county stormwater utility that includes Charlotte, the surrounding towns of Davidson, Cornelius, Huntersville, Matthews, Mint Hill and Pineville, and Mecklenburg County.

​The Strategy & Budget Department​ is responsible for the development and oversight of the City of Charlotte's annual operating budget and five-year Community Investment Plan.​

​The Sustainability Office​ provides support to achieve the charlotte city council’s vision that Charlotte will become a global leader in environmental sustainability, balancing economic growth with preserving our natural resources.

​The Charlotte Area Transit System (CATS) is the largest transit system between Atlanta, GA and Washington, DC with over 70 local, express and regional bus routes, a light rail line, services for the disabled, and vanpools serving more than 23,000,000 trips  each year.  

​​With more than 954,644 customers, Charlotte Water (formerly Charlotte-Mecklenburg Utility Department or CMUD) is the largest water service utility in the Carolinas.

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