Divisions

​​The Communications Division of the Charlotte Fire Department, also called "Alarm," is a stand-alone 24-hour emergency communications center that is responsible for matching the public's requests with the resources of the Fire Department.

In fiscal year 2015, CFD Telecommunicators answered 177,606 emergency calls - 99.5% of those within 10 seconds. The department then dispatched more than 110,700 calls. Those calls can be  related to fire, emergency medical, rescue and other service needs, and these outstanding, professional, highly trained men and women are able to obtain critical information when callers are erratic and under stress during emergency situations.


The Communications Division also provides key support to citizens, firefighters, law enforcement officers and other public-safety workers in the field. Two field communications units and two mobile command units can bring radio technology, computers, cameras, cable TV, hazmat monitoring, video teleconferencing capabilities and more - nearly anywhere they are needed.

Tactical Communications Team

The Tactical Communications Team has been in existence since June 10, 2006. It's made up of CFD Telecommunicators who respond to incidents and special events throughout the city, county, region, state, southeast and nation.

When the team responds to an incident, it can bring a variety of equipment to respond to these needs: operations special-response equipment (NC Urban Search and Rescue Task Force 3 and/or Haz Mat Regional Response Team 7), communications-specific equipment (Field Comm 1, Field Comm 2, Mobile Command P, Mobile Operations Center or USAR Comms), or individual personnel (RADO [radio operator], TERT [Telecommunicator Emergency Response Task Force], COMU [communications unit] single resource). 

The team has responded to more than 500 calls since its inception, including:

  • USAR-Tropical Storm Nichole – Brunswick County moving to Bertie County

  • USAR-Hurricane Irene-Swift water rescue team deployed to Granville County

  • COMU single resource-Hurricane Irene-COML deployed to Lenoir County to the EM Eastern Branch

  • TERT-Deployed to Hyde County in response to a wildfire

  • RRT-Deployed to Union County for a hazardous materials incident

  • RRT-Deployed to Rowan County for a hazardous materials incident

  • FC-Response to Moore and Lee County for a tornado outbreak

  • FC-Response to Greensboro/Guilford County for a Tank Farm fire

The team has also taken part in numerous training and exercises, including:

  • Joint USAR training with Salt Lake City Fire Department (FEMA UT-TF1)

  • Joint training with member of the Royal National Lifeboat Institute, which is a water-rescue organization in the United Kingdom

  • FEMA Communications Specialist School-TEEX-College Station, TX

  • Numerous search and rescue (SAR) exercises including the Dupont Rescue Experience and the Eastern Branch SAR exercise

  • Training deployment to Emerald Isle Beach (Carteret County) in response to simulated Hurricane Larry

 Field Communications

 

 

Field Comm 1<div class="ExternalClass2D9E455B003A4EAF910EC2042BA70ABA"><h2>​Field Comm 1</h2><p><span class="ms-rteStyle-Normal"><img src="/Fire/about-us/Divisions/PublishingImages/Field%20Comm%20Light%20WEB.jpg" alt="" style="margin:5px;vertical-align:auto;float:left;" />Field Comm 1 is a rapidly deployable mobile communications vehicle that can provide operable communications (within an agency, jurisdiction or discipline) and interoperable communications (between multiple agencies, jurisdictions or disciplines) in several formats.</span></p><p><span class="ms-rteStyle-CharcoalHeading"></span><span class="ms-rteStyle-Normal">Field Comm 1 can carry the following equipment:</span></p><ul><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Two 800 MHz radios, programmed on these systems:</span></li><ul><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Charlotte/Mecklenburg</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Concord</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Cabarrus County</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Union County</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">York County, SC</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Mooresville (Iredell County)</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">North Carolina VIPER</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">South Carolina Palmetto 800</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">National Public Safety Calling and Tactical Interoperability frequencies</span></li></ul><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Two VHF radios-These radios are used to talk to more rural Fire/EMS agencies</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Two UHF radios-These radios are used to talk to more rural Police agencies</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">VSAT (Very Small Aperture Terminal) i.e. satellite dish on the top of the truck. This VSAT is used to access dedicated voice and data communications anywhere in the Continental United States</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Two fixed and four mobile Internet Protocol (IP) phones</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Wireless Internet Access Point</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Pan Tilt Zoom camera</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Forward and aft cameras w/microphones</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">ACU1000-Gateway device that "patches" different audio sources together</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">MSAT G2-Satellite Phone/Radio</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">On-board power generation</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">1000' of fiber optic cable used to supply the "outrigger," which supports Emergency Operations Center (EOC) or Incident Communications Center (ICC) operations</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Radio programming equipment (UHF and VHF only)</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Radio and data networking tools</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Amateur radio</span></li></ul></div>
Field Comm 2<div class="ExternalClass49EB758E3AE94BC9B852FF4D0EF2A7C8"><h2>​Field Comm 2</h2><p style="text-align:left;"><span class="ms-rteStyle-Normal"><img src="/Fire/about-us/Divisions/PublishingImages/FC-2%20At%20Asheville%20FD%201%20WEB.jpg" alt="" style="margin:5px;vertical-align:auto;float:right;" />Field Comm 2 is an extension of Field Comm 1 and can be inserted into any deployable package.  This can be added to USAR, AUXCOM, RADO/TERT and single-resource deployments.</span></p><p><span class="ms-rteStyle-Normal">Field Comm 2 can carry:</span></p><ul><li><span class="ms-rteStyle-Normal">Mobile Satellite G2-satellite phone/radio</span></li><li><span class="ms-rteStyle-Normal">One 800 MHz mobile radio, one UHF mobile radio and one VHF mobile radio</span></li><li><span class="ms-rteStyle-Normal">One VHF repeater and one UHF repeater</span></li><li><span class="ms-rteStyle-Normal">Twenty XTS2500 portable radios (Mecklenburg County VIPER radio cache)</span></li><li><span class="ms-rteStyle-Normal">Eight dual-band UHF/VHF portable radios</span></li><li><span class="ms-rteStyle-Normal">Generator</span></li><li><span class="ms-rteStyle-Normal">Various antennas and cabling </span></li></ul></div>
Car 600<div class="ExternalClassD64566C38D294C08A61EAE4E949792A8"><h2>​Car 600</h2><p style="text-align:left;"><span class="ms-rteStyle-CharcoalHeading"><strong><strong class="ms-rteStyle-Normal"></strong></strong></span><span class="ms-rteStyle-CharcoalHeading"><span class="ms-rteStyle-Normal"><img src="/Fire/about-us/Divisions/PublishingImages/C600%20at%20WBO%20Ex-Mitchell%20County%20WEB.jpg" alt="" style="margin:5px;vertical-align:auto;float:right;" />Car 600 is assigned to the Fire Alarm Superintendent and is responsible for carrying the Urban Area Security Initiative (UASI) radio cache.  This cache is also designated as the North Carolina Domestic Preparedness Region 7 Radio Cache.</span></span></p><p><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">This cache can be used independently or to supplement the UASI mobile tower site.  This tower is a deployable site on wheels and is maintained by the City of Charlotte Public Safety Communications section of the Network Technology division.</span></p><p><span class="ms-rteStyle-Normal">Car 600 can carry:</span></p><ul><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal"><span class="ms-rteStyle-Normal"></span>100 800 MHz portable radios</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">30 UHF portable radios</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">30 VHF portable radios</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Spare battery cache</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Spare battery charger cache</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">ACU-T (Tactical Gateway)</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">800 MHz mobile radio control station</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Tactical MSAT unit</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Amateur radio drop kit</span></li></ul><p><span class="ms-rteStyle-Normal">Agencies can request this resource through their local Emergency Management coordinator via either a state mission number or through a county-to-county mutual aid request.</span></p></div>

 Mobile Operations

 

 

Mobile Command 1<div class="ExternalClass72AA83A9354947B997C7298A1B6E83CE"><p><span class="ms-rteStyle-Normal"><img src="/Fire/about-us/Divisions/PublishingImages/MCP%20at%204th%20of%20JulyWEB.jpg" alt="" style="margin:5px;vertical-align:auto;float:left;" />Mobile Command's mission is to support local, multi-agency incidents or events for a period of one operational period or less. An operational period usually ranges from eight to 12 hours.</span></p><p><span class="ms-rteStyle-CharcoalHeading"></span><span class="ms-rteStyle-Normal">Mobile Command 1 can carry the following equipment:</span></p><ul><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Six 800 MHz, one UHF and one VHF radio</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Five desktop computers</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Wireless surveillance cameras</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Helicopter downlink</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Local TV antenna</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Satellite TV dish </span></li></ul></div>
​Charlotte UASI (Urban Area Security Initiative) Mobile Operations Center (MOC)<div class="ExternalClassBD2469F774F742888ED3D924F133216F"><p><span class="ms-rteStyle-Normal"><img src="/Fire/about-us/Divisions/PublishingImages/MOC%20WEB.jpg" alt="" style="margin:5px;vertical-align:auto;float:left;" />MOC's mission is to support multi-jurisdictional, multi-agency and/or multi-discipline incidents or events.  This support can last for multiple operational periods over multiple days.</span></p><p><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">The MOC can bring these items to almost any location:</span></p><ul><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Eight 800 mHz, three UHF and three VHF radios</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Wave radio software</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">On-board generator</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Computer servers</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Mast and Agile Mesh surveillance cameras</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">VAST terminal for voice and data access</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">4G wireless internet router for commercial data</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Wireless internet mesh network</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Cable TV via satellite vendor</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Hazardous materials monitoring equipment</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Radiation monitoring equipment</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Video teleconferencing equipment</span></li></ul><p><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">The MOC has provided communications and operations support during dozens of events and incidents, including:</span></p><ul><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Food Lion Speed Street</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Wells Fargo PGA Tour Event</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Tornado event – Northeast Charlotte</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">2012 Democratic National Convention</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Lancaster County, SC arson outbreak</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">911 Center fire – York County, SC</span></li><li><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">Lincoln County Apple Festival</span></li></ul></div>