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Resources from Metrolina Healthcare Preparedness Coalition (MHPC)
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City of Charlotte
Carolinas HealthCare System
For questions and information, call 1-800-821-1535
To reach the 24-hour Customer Care Line, call 704-355-8363
To make a comment, complaint, grievance, or safety report, call 1-888-648-7999
To reach the billing department, call 844-266-8268
To reach Human Resources, call 800-890-5420
Emergency Management Resources for Healthcare Facilities
Metrolina Healthcare Preparedness Coalition (MHPC):
the mission of MHPC is to facilitate coordination and cooperation throughout the Metrolina region to ensure partners have the capability to mitigate against, prepare for, respond to, and recover from emergency health and medical events. See the
Tools and Resources
page for helpful information regarding emergency and disaster planning.
Centers for Disease Control and Prevention (CDC) Planning Resources for Hospitals and Healthcare Systems:
a list of resources to assist healthcare providers, staff, hospital administration, and chief executive officers (CEOs) plan for and respond to public health emergencies.
The Joint Commission Emergency Management Resources:
a library of emergency management planning tools and lessons learned for those in the healthcare industry.
Technical Resources, Assistance Center, and Information Exchange (TRACIE):
a system created by ASPR comprised of self-service collection of disaster medical, healthcare, and public health preparedness materials, access to Technical Assistance Specialists for one-on-one support, and a user-restricted, peer-to-peer discussion board that allows discussion in near-real time.
FEMA Independent Study Online Courses:
FEMA's Emergency Management Institute provides a variety of free online courses for Emergency Management professionals to learn more about topics such as the Incident Command System (ICS), exercise evaluation, continuity of operations, emergency planning, and more. All of the courses are free to take once you have registered with the system. Some of the most popular courses include:
IS-100.HCb: Introduction to the Incident Command System (ICS) for Healthcare/Hospitals
IS-200.HCa: Applying ICS to Healthcare Organizations
IS-700.a: National Incident Management System (NIMS), An Introduction
IS-800.b: National Response Framework, An Introduction
IS-120.a: Introduction to Exercises
IS-130: Exercise Evaluation and Improvement Planning
IS-230.d: Fundamentals of Emergency Management
IS-235.c: Emergency Planning
IS-522: Exercising Continuity Plans for Pandemics
IS-815: ABCs of Temporary Emergency Power
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