Healthcare Facilities

​Healthcare Systems

  • For questions and information, call 1-800-821-1535
  • To reach the 24-hour Customer Care Line, call 704-355-8363
  • To make a comment, complaint, grievance, or safety report, call 1-888-648-7999
  • To reach the billing department, call 844-266-8268
  • To reach Human Resources, call 800-890-5420

​Emergency Management Resources for Healthcare Facilities

  • Metrolina Healthcare Preparedness Coalition (MHPC): the mission of MHPC is to facilitate coordination and cooperation throughout the Metrolina region to ensure partners have the capability to mitigate against, prepare for, respond to, and recover from emergency health and medical events. See the Tools and Resources page for helpful information regarding emergency and disaster planning.
  • Technical Resources, Assistance Center, and Information Exchange (TRACIE): a system created by ASPR comprised of self-service collection of disaster medical, healthcare, and public health preparedness materials, access to Technical Assistance Specialists for one-on-one support, and a user-restricted, peer-to-peer discussion board that allows discussion in near-real time.
  • FEMA Independent Study Online Courses: FEMA's Emergency Management Institute provides a variety of free online courses for Emergency Management professionals to learn more about topics such as the Incident Command System (ICS), exercise evaluation, continuity of operations, emergency planning, and more. All of the courses are free to take once you have registered with the system. Some of the most popular courses include:
    • IS-100.HCb: Introduction to the Incident Command System (ICS) for Healthcare/Hospitals
    • IS-200.HCa: Applying ICS to Healthcare Organizations
    • IS-700.a: National Incident Management System (NIMS), An Introduction
    • IS-800.b: National Response Framework, An Introduction
    • IS-120.a: Introduction to Exercises
    • IS-130: Exercise Evaluation and Improvement Planning
    • IS-230.d: Fundamentals of Emergency Management
    • IS-235.c: Emergency Planning
    • IS-522: Exercising Continuity Plans for Pandemics
    • IS-815: ABCs of Temporary Emergency Power