AR_Archive

Objective:  Increase the Perception of Safety

 

"Charlotte firefighters are trained to remain calm on the scene, and treat all patients as if they were members of our own families.  For me, being able to interpret information for our Spanish speaking citizens is a special honor."

Juan Pablo Soto
Firefighter I
Charlotte Fire Dept.
Employed 3 months

Image of Firefighter

 


-  Pedestrian fatalities
decreased 59% from 17 in FY2002 to 7 in FY2003 as a result of traffic safety education efforts and a strong partnership between Police and the Charlotte Department of Transportation

-  Charlotte's Litter Index rating surpassed the national cleanliness average by 23%

Fire education programs were presented to 74% of all third- and fourth-grade students in Charlotte-Mecklenburg schools

 

 

Challenges:

-  Citizen satisfaction with police services, measured every two years by a survey, missed its target by 12%.  Seventy-three percent of respondents were satisfied with police service, compared to a target of 85%

-  Fire response time increased for the fourth consecutive year to an average of 4:39 because of growth and traffic congestion.  However, the Fire Department still met its target of responding to 80% of all emergencies within 6 minutes

-  Vehicle occupant fatalities decreased 2%, but that fell short of the targeted 5% reduction

Nonemergency calls to police increased by 19% and callers ended calls before being answered 36% of the time.  Police are addressing this issue by contracting with a private vendor to take several categories of police reports, enabling employees to answer more calls


Successes:

Photo of auto crash

-  Charlotte's Litter Index rating surpassed the national cleanliness average by 23%

Fire education programs were presented to 74% of all third- and fourth-grade students in Charlotte-Mecklenburg schools