Our Response Areas

​​​​​​​​​​​​​​​​​​​​Passenger Vehicles for Hire - PVH

Established in May 2000, the Charlotte-Mecklenburg Police Department's Passenger Vehicles for Hire (PVH) Office administers and enforces Chapter 22 of the Charlotte City Code, the PVH Ordinance. The PVH Ordinance can be viewed at http://www.municode.com/ or download​ a copy (PDF file). The PVH ordinance regulates the licensing, inspection, and operation of all passenger vehicles for hire that operate within Charlotte 's corporate city limits. Applicable vehicles include all taxicabs, limousines, shuttle vans, special needs, transportation vehicles, contract vehicles, and non-metered passenger vehicles for hire.

West Service Center​​​​The Passenger Vehicles for Hire office also works with the PVH Board, City Council, and City Manager's office to regulate company, vehicle, and driver quality and operating standards. Our common goal is to ensure sufficient, professional, and safe for-hire transportation service to all citizens of Charlotte and those who visit our city. To find out more about PVH companies, please check our currently approved company listing.

PVH Office Location:
Charlotte-Mecklenburg Police Department West Service Center

Passenger Vehicles for Hire Unit
4150 Wilkinson Boulevard
Charlotte, NC 28208

The Passenger Vehicles for Hire Office conducts all business BY APPOINTMENT ONLY, Monday through Thursday, 8:00AM - 11:00AM, and 1:00PM - 4:00PM. Friday 8:00AM-11:00AM. Contact our office for additional information or to schedule an appointment.


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The Board<div class="ExternalClass9520D4B58CED411EA1ED79F3E2AECF8B"><div style="margin-left:7px;margin-right:7px;"> <strong>Customer Comments…</strong><br> We encourage consumers to submit comments should they encounter exceptional service or problems with any passenger vehicle for hire operating within the City of Charlotte.<br><br> If you would like to submit a comment to us, <a href="https://charlottenc.seamlessdocs.com/f/PVH_commentform" title="Fill out the comment form" target="_blank">use the online form provided</a>​. We review all comments and evaluate all complaints as they apply to the City ordinance. All comments, and those complaints that do not appear to fall within the provisions of the ordinance, will be forwarded to the respective company owners for a response.<br><br><strong>Passenger Vehicle for Hire Board:</strong><br> The Board meetings are held the first Tuesday of each month, beginning at 1p.m. at the West Service Center.<br><br> The Board was established in May 2000, and is <a href="/CMPD/ResponseAreas/Documents/Special-Events/PVHBoardMembers2016.pdf" title="PVH Board Members">​made up of eleven (11) members</a> chosen by the city council, mayor, and city manager from diverse business areas. Members include representatives from company owners, vehicle drivers and chauffeurs, persons with disabilities, hospitality and tourism, and persons having no affiliation with the passenger vehicles for hire industry. <br><br> The PVH Board meets monthly to discuss issues and hear appeals from drivers, owners, and the public on: <ul><li> Citations</li><li> Denial, suspension, or revocation of certificates or permits </li><li> Customer service issues</li></ul> ​ <br> Additionally, the PVH Board establishes (for taxicabs) standard rate schedules, fare zones, and standard charges for: <ul><li> Waiting time</li><li> Additional passengers or luggage</li></ul>​​​ </div></div>
Contact Information<div class="ExternalClassE10E08CDD9E04615957AD39E30812DB1"> <style> @media only screen and (max-width: 760px), (min-device-width: 768px) and (max-device-width: 1024px) { } @media only screen and (min-device-width: 768px) and (max-device-width: 1024px) { } </style>​​ <div class="ms-rtestate-read ms-rte-embedcode ms-rte-embedil ms-rtestate-notify s4-wpActive" unselectable="on"> <style unselectable="on"> @media only screen and (max-width: 760px), (min-device-width: 768px) and (max-device-width: 1024px) { } @media only screen and (min-device-width: 768px) and (max-device-width: 1024px) { } </style> <div id="page-wrap" unselectable="on"><table unselectable="on"><thead unselectable="on"><tr unselectable="on"><th unselectable="on">PVH Contact Listing:</th><th unselectable="on">Contact</th></tr></thead><tbody unselectable="on"><tr unselectable="on"><td unselectable="on">PVH Officer / Interim Manager: <a href="mailto:dbuckley@cmpd.org" title="send an email..." unselectable="on">Ofc. DC Buckley</a>       </td><td unselectable="on">..</td></tr><tr unselectable="on"><td unselectable="on">PVH Inspector <a href="mailto:jmitchell2@cmpd.org" title="send an email..." unselectable="on">John "Jay" Mitchell</a></td><td unselectable="on">704-432-5139 </td></tr><tr unselectable="on"><td unselectable="on">PVH Inspector <a href="mailto:ksmith@cmpd.org" title="send an email..." unselectable="on">KimAnnette Smith</a><a unselectable="on"></a></td><td unselectable="on">704-432-5140 </td></tr><tr unselectable="on"><td unselectable="on">PVH Inspector <a href="mailto:dwallace1@cmpd.org" title="send an email..." unselectable="on">Dewauana Wallace</a></td><td unselectable="on">704-432-5130</td></tr><tr unselectable="on"><td unselectable="on">PVH Inspector <a href="mailto:aweckenman@cmpd.org" title="send an email..." unselectable="on">Anthony "AJ" Weckenman</a></td><td unselectable="on">704-432-5132 </td></tr><tr unselectable="on"><td unselectable="on">PVH Fax:</td><td unselectable="on"> <span unselectable="on">704-432-6805 </span> </td></tr></tbody></table> <br unselectable="on"> </div></div>​​ </div>
Company Operating Information<div class="ExternalClass02732CF55CCB4DFC8CC5F1507CC8D1D4"><div style="margin-left:7px;margin-right:7px;"><div style="border:1px solid #cdcdcd;width:100%;height:100%;"> <img src="/CMPD/ResponseAreas/PublishingImages/Special-Events/title-Company.jpg" alt="company operating banner" style="padding:7px;" /> <br>​​ <div style="margin-left:7px;margin-right:7px;"> <strong>Company Operating Certificate information…</strong><br>The following checklists, application forms, and enclosures will help guide prospective and current for-hire transportation company owners through the process of applying for or renewing their company operating certificate.<br><br>Company operating certificates must be <strong> <em>renewed annually</em></strong>. All taxicab company operating certificates <strong>expire as of July 31st and must be renewed during the month of July, each year</strong>. All other passenger vehicle for hire company operating certificates expire as of August 31stand must be renewed during the month of August, each year.<br><br><strong><em>Company Operating packages</em></strong><br><a title="New and Renewal Company Operating Permit Forms" href="/CMPD/ResponseAreas/Documents/Special-Events/NewCompanyPermitForms.pdf" target="_blank">NEW / RENEWAL COMPANY OPERATING PERMIT</a>​​​</div>​​​<br><br></div>​</div></div>
Driver / Chauffeur Information<div class="ExternalClass1B31EE24E256451E8FAB335AB4DD649B"><div style="margin-left:7px;margin-right:7px;"><div style="border:1px solid #cdcdcd;width:100%;height:100%;"> <img src="/CMPD/ResponseAreas/PublishingImages/Special-Events/title-Driver.jpg" alt="Driver/Chauffeur banner" style="padding:7px;" /> <br>​​ <div style="margin-left:7px;margin-right:7px;"> <strong>Driver/Chauffeur Permit information:</strong><br>The following checklists, application forms, and enclosures will help guide prospective and current drivers and chauffeurs through the process of applying for or renewing their driver or chauffeur's permits. <br> <br>Driver and chauffeur permits must be <strong> <em>renewed annually</em>. These permits expire on your birth date and must be renewed during the same month</strong><br><br><strong><em>Driver/Chauffeur Operating packages</em></strong><br><a title="New Driver Permit & Reinstatment Forms" href="/CMPD/ResponseAreas/Documents/Special-Events/NewDriverPermitForms.pdf" target="_blank">NEW DRIVER/CHAUFFEUR ​OPERATING PERMIT</a><br><a title="New Driver Permit & Reinstatment Forms" href="/CMPD/ResponseAreas/Documents/Special-Events/DriverPermit_Renewal.pdf" target="_blank">DRIVER PERMIT RENEWAL & TRANSFER/ADD COMPANY FORMS</a>​​​<br><br> DRIVER PERMIT REINSTATEMENT <em>(Any permit expired 30 days up to one year will be treated as a new permit requiring an initial application process.)<br> <br></em>DRIVER PERMIT REINSTATEMENT <em>(Any permit expired one year or more will be treated as a new permit requiring that you re-take the Driver Training Class, pass the class, and then complete the initial application process.)</em></div>​<br><br></div>​</div></div>
Vehicle Operating Information<div class="ExternalClass3ACF056C43764954A13F28E4F875D03E"><div style="margin-left:7px;margin-right:7px;"><div style="border:1px solid #cdcdcd;width:100%;height:100%;"> <img src="/CMPD/ResponseAreas/PublishingImages/Special-Events/title-Vehicle.jpg" alt="Vehicle operating banner" style="padding:7px;" /> <br>​​ <div style="margin-left:7px;margin-right:7px;"> <strong>Vehicle Operating Permit information:</strong><br>The following checklists and application formS will help guide prospective and current vehicle operating permit holders through the process of applying for or renewing their vehicle operating permit. <br> <br>Vehicle operating permits must be <strong> <em>renewed annually</em></strong>​.<br><br><strong><em>Vehicle Operating packages</em></strong><br><a title="New / Renewed Vehicle Permit & Transfer Forms" href="/CMPD/ResponseAreas/Documents/Special-Events/NewVehicleOpPermitForms.pdf" target="_blank">NEW / RENEWAL VEHICLE​ OPERATING PERMIT</a>​<br>​<br><br></div> ​<br><br></div> ​</div></div>
Forms & Enclosures...<div class="ExternalClassA70C25F228E54415AD202431B8532C85"><div style="margin-left:7px;margin-right:7px;"><div style="border:1px solid #cdcdcd;width:100%;height:100%;"> <img src="/CMPD/ResponseAreas/PublishingImages/Special-Events/title-Forms.jpg" alt="forms and enclosures banner" style="padding:7px;" /> <br>​​ <div style="margin-left:7px;margin-right:7px;"> <strong>Information that you may need…</strong><br>The following checklists, application forms, and enclosures are included for your convenience.<br><br><span style="line-height:2.3;"><strong><em>Various Forms:</em></strong><br><a title="Accident report form" href="/CMPD/ResponseAreas/Documents/Special-Events/AccidentReportForm.pdf" target="_blank">A​CCIDENT REPORT FORM</a><br><a title="Driver Manifest" href="/CMPD/ResponseAreas/Documents/Special-Events/Manifest.pdf" target="_blank">DRIVER MANIFEST</a><br><a title="Notice of Appeal of Denial" href="/CMPD/ResponseAreas/Documents/Special-Events/Notice_Appeal-Denial.pdf" target="_blank">NOTICE OF APPEAL OF DENIAL</a><br><a title="Notice of Appeal of Citation" href="/CMPD/ResponseAreas/Documents/Special-Events/Notice_Appeal-Citation.pdf" target="_blank">NOTICE OF APPEAL OF CITATION</a><br><a title="PVH User Fees" href="/CMPD/ResponseAreas/Documents/Special-Events/PVH_UserFees.pdf" target="_blank">PVH USER FEES</a><br>​<a title="Taxi Stand Locations" href="/CMPD/ResponseAreas/Documents/Special-Events/Taxi_Stands.pdf" target="_blank">TAXI STAND LOCATIONS</a><br><a title="General Information on Non-PVH Transportation" href="/CMPD/ResponseAreas/Documents/Special-Events/GenInfo_NON-PVHtranspo.pdf" target="_blank">GENERAL INFORMATION ON NON-PVH TRANSPORTATION</a><br></span></div>​<br><br></div>​</div></div>

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