Our Organization

​​Non-Emergency Police Services

Non - Emergency Police Calls -

    DIAL 3-1-1(if outside Charlotte dial 704-336-7600)

    DIAL 9-1-1 for Crimes in progress or if suspect is on scene


The Non-Emergency Police Services​ (NEPS), located at 601 E. Trade Street, is responsible for writing the majority of the non-emergency police reports which are requested by citizens, businesses and visitors. In order to provide a better quality of customer service, and to better utilize resources the Charlotte-Mecklenburg Police Department does not dispatch officers on most non-emergency crimes. NEPS consists of non-sworn law enforcement professionals as well as sworn officers. They handle the majority of their workload over the telephone, but also handle all the walk-in traffic to the Police Headquarters Building, as well as managing the Online Crime Reporting service offered by the CMPD.

In partnership with 311, a citizen should call 311 in order to contact Non-Emergency Police Services. 311 will transfer the caller to NEPS if a police report is needed. 311 will also connect a caller with NEPS​ if they need to add something to a police report which has previously been filed.


Non-Emergency Crime Reports - Telephone Crime Reporting​
  • Theft from Storage/Utility Shed, or Detached Garage
  • Financial Identity Fraud
  • Fraud
  • Indecent Exposure
  • Simple Assault (Non Domestic Violence related)
  • Someone you know took your vehicle
  • Receipt of a worthless Check over $2000.00
  • Add information to an existing report
  • Reckless Driving complaints (by phone: 704-432-2120 or by email: Traffic_Complaints@cmpd.org)


​Online Crime Reporting
You can also report the following crimes by phone, but consider using the Online Crime Reporting System.
  • Theft from Vehicle
  • Damage to Property
  • Stolen Property
  • Harassing Telephone Calls
  • Communicating Threats
  • Lost Driver's License or Passport


NEPS will review your report within 72 hours. After the report has been approved, you will receive a copy of the Official CMPD report in a separate email which will include the name and phone number of the Officer assigned. Business hours are 7:00AM - 11:00PM daily.