Lost and found

​Reclaiming Your Pet

​​If you have lost your pet, go to the Stray Pets in the Shelter page to see if they are in our shelter. If you find your pet on our site, we highly encourage owners to come to the shelter to look at them in person as you know your pets than we do. You can visit the website 24/7 as it is updated every hour.
If you do not see your animal on our website, go to the Lost Pets in the Community page​ and follow the instructions there.

If you have found your pet, please see the instructions below to speed up your reclaim process.

Find us:
Animal Care & Control
8315 Byrum Drive
Charlotte, NC 28217

Hours:
Mon. – Fri. 11:00am – 7:00pm
Sat. –Sun. 11:00am – 5:00pm

  • If you need to alert our staff about an animal that you think might be yours please call 311 and they will place a note on the animal for you indicating that you will be coming to the shelter to see if it is your pet.

  • If you have located your pet on our website, write down the ID number and bring it to the shelter to present to the service representative at the front desk

  • If you already know your pet is at the shelter due to a bite or aggression incident, or were contacted by Animal Care & Control, bring all related documents with you to the shelter to present to the service representative at the front desk.

  • If you are visiting the shelter to do your search, you MUST have your ID to show before being escorted to the kennels to view animals.  You will not be allowed in the kennel without ID (passport, driver's license, student ID)  

If your pet is at Animal Care & Control, please follow these steps to reclaim:

  1.  You will need to provide proof of ownership.  Accepted items would be veterinary records, breed registration papers, photos of you and your pet.  If you do NOT have proof of ownership, you will be denied reclaim.

  2. You will need to provide proof of rabies vaccination.  We will only accept a paper certificate, not the tag, as proof.  If you are unable to provide a rabies certificate, or your pet is not current on that vaccination, the animal will be vaccinated before it leaves the shelter. 

  3. Rabies vaccines and microchips are required by Mecklenburg County and will be provided at an additional cost to the owner.  This is not optional.

  4. You will need to provide photo ID showing your current address.  If your ID is not current, also bring additional proof of your correct address such as a check, a lease agreement, or a bill.

  5. The pet owner is the only person that can reclaim their animal.  We cannot reclaim to a neighbor, relative, or co-worker without signed permission and a copy of the animal owner's photo ID.  These reclaim documents may be faxed to us at 704-336-7842 or you may bring them in person.

  6. Some animals may not be available for reclaim due to a "Hold" placed on the animal by the impounding officer.  This may be the result of multiple violations, aggression, or other issues.  The pet will be held at the shelter until the officer's investigation is completed.

  7. Animal Care & Control accepts cash or local checks*, Mastercard* or Visa*.  No debit transactions.

*Check and credit payments cannot be accepted from parties that are not present at the time of the reclaim to show their photo ID.

Each reclaim is unique and may take different lengths of time to complete.  Thank you in advance for your patience.


Reclaim Fees

Below fees apply if your pet is already spayed or neutered; or you choose to keep your pet fertile

Canine impound       ​      40.00
City/county tag (fertile)  30.00
City/county tag (sterile) 10.00
Rabies vaccine                15.00
Board per day                10.00
Microchip                         8.00

Feline impound                 25.00
City/county tag (fertile)    30.00
City/county tag (sterile)    10.00
Rabies vaccine                   15.00
Board per day                    6.00
Microchip                             8.00

If your pet is not sterilized, you may choose the below reclaim option:

Spay/Neuter Option

Surgery Canine        55.00
City/County tag       10.00
Rabies vaccination  15.00
Microchip                  8.00
Canine Total           88.00                                               


Surgery Feline – Male     35.00
Surgery Feline – Female  45.00
City/County tag                10.00
Rabies vaccination           15.00
Microchip                           8.00
Male Feline Total             68.00
Female Feline Total         78.00​


Citations for City of Charlotte and Mecklenburg County

If your animal was picked up as a stray in violation of the leash law, the owner may receive citations by mail.  This is in addition to any applicable reclaim fees paid at the time of reclaim.  All fines are escalating by number of offense.

1st offense          $50.00

2nd offense         $75.00

3rd offense          $150.00 *and a fence will need to be installed.  Also, a dog can be held at the shelter until the fence is built and inspected.

4th offense          $250.00 * and a more secure fence (example, covered top and concrete bottom).  The dog will be held at the shelter until the enclosure is built and inspected.

5th offense          $500.00 *and seizure of the dog.  Dog ownership rights will be terminated. 

​Citations not paid within 30 days of issuance will double.​​


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