Animal FAQs

​There are noise/nuisance laws in place so citizens enjoy their property without interference. You can learn more about this nuisance l​aw on the Char-Meck Ordinance page​. ​

Although there are no leash or confinement laws for cats in Char-Meck, there are nuisance laws in place that protects citizen’s property. You can learn more about nuisance law on the Char-Meck Ordinance page.

This is considered a nuisance and there are laws in place to protect citizen's property. You can learn more about this nuisance laws on the Char-Meck Ordinance page.

First, have you tried every other option for finding your pet a new home like friends, family, co-workers, etc? Have you contacted local Rescue Groups? Leave us as your final resort to surrendering. If you’ve tried these options and really need to surrender your pet head over to the Owner Surrenders page for details on what you need to do before surrendering your pet to us.
Second, never leave your pets abandoned at any animal business. Pet owners always feel that if they leave their pets at these locations they will be brought in and found a new home. These businesses cannot do this legally. When an animal is left at any of these locations they are required, by law, to have an AC&C Officer respond to their address and pick up that animal as a stray/abandoned. We will then hold on to them for 72 hours which is a great disservice to your pet.
If you’ve tried everything to rehome your pet then please bring them to the shelter. We might be able to find them a new home within 24 hours rather than having them wait for 3 days in our stray kennels.

Although food is not required to be left out 24/7, water and shelter are required at all times that the dog is outside. If a dog is not tethered properly according to the law, or a dog is seen without water and shelter, you can call 311 and give the city representatives the address of where the dog is located. An officer will respond to investigate.

Also, dogs that are confined in kennels are not required to be walked on a regular basis. The Char-Meck ordinancy only requires the basic necessities for a dog in a kennel: water and proper shelter. Go to the Char-Meck Ordinance page to learn more about animal abuse/cruelty.​

You can call 311 to report this but understand that officers cannot go into the home unless the owner has been legally evicted.
If an animal has been left inside a home and there’s no evidence of abandonment (ex: water shut off, no electricity, mail piled in the box, etc) then officers are required to leave a 24 hour letter for the owner to contact them. If no contact is made then the officer can legally remove the animal from the residence.
If an owner has been legally evicted the sheriff or apartment manager will contact us, provide proof of eviction, and let the officer into the home to pick up the animal.

Animal Care & Control Officers respond to calls throughout Mecklenburg County, Mint Hill and the City of Charlotte. Animal Care & Control has inter-local agreements with the towns of Huntersville, Cornelius, Davidson, Matthews, and Pineville.  Animal Care & Control services are provided to these towns at the request of their individual police departments. Animal Care & Control uses a priority system to determine their field responses.

  • Priority 6: Emergency situation and officer should respond within 30 minutes. Can include the following calls:
    • Life threatening injuries (animals hit by cars), an animal that is severely wounded or dying, an animal in severe distress (ex: locked in a hot car), rabies exposure (ex: bat in a house), animal aggression or attack in progress, assisting other agencies (fire, medic, CMPD, or sheriff), farm animals in the road (horses or cows), animal fighting in progress, and stray animal running around at a school or daycare.
  • Priority 7: Officer should respond within 4 hours.
    Can include the following calls:
    • Confined wild animal (a squirrel in a home), confined stray companion animal, animal in a trap, animal safety concern or dog fighting concern, farm animals running loose, animal evictions or abandonments, animal cruelty, animal bites, stray dog running loose, and animal aggression or attack reports only.
  • Priority 8: Officer should respond within 8-10 hours.
    Can include the following calls:
    • Barking/noise, defecation, feline nuisance, and odor.​
NOTE: If you run in to any of the above situations, DO NOT contact Animal Care & Control through social media or email as these sites are not consistently monitored to respond in a timely manner. You MUST make a call for service by calling 311 or, in life or death emergencies, 911. This is how we track our calls and respond in a timely manner.

Each animal bite is different depending on the animal that bit, who’s the owner, and whether the animal is current on their rabies vaccine or not. Go to the Char-Meck Ordinance page to learn more.

If you’ve found an injured animal, call 311 right away to have an officer come out to pick it up. Do NOT try to help the animal yourself as you are risking being bit and exposing yourself to the rabies virus and other diseases. Do NOT try to contact Animal Care & Control through social media or email as these sites are not consistently monitored to respond in a timely manner.

If you are concerned about any of these situations that you have maybe heard or seen evidence of happening in Mecklenburg County, you can call 311 or report the situation to Crime Stoppers.  Visit the Char-Meck Laws section to learn more about each situation.

​No. The Special Services Department handles and picks up all deceased animals.

Solid Waste Services will collect dead animals from streets, public rights-of-way, and residences located within the City. Service does not include interstate highways/ramps or public parks.

Dead animals (wild or domesticated) on private property must be scheduled for collection and placed at curbside.

How To Schedule Collection:

To schedule a dead animal collection, call 311 (704.336.7600). This service is provided from 8 am - 4 pm, Monday - Friday.​


​Yes. In order to get a copy of any Officer or call for service related reports you must come to the shelter during regular business hours. You will be required to show your driver’s license or picture ID.​

8315 Byrum Dr
Charlotte 28217

11am-7pm weekdays

11am-5pm weekends

NO! Unless that dog is in extreme distress (unable to lift their head, panting, foaming at the mouth, etc.) you cannot break the window on your own. You MUST call 311 or 911 for an officer to respond. Char-Meck Police Officers have the ability and legal right to break into the car to get to that dog. If you break the window you could be sued by the owner, regardless of the circumstances.

Go to the Char-Meck Ordinance page​​ to learn more about animal abuse/cruelty.

No. Officers are not authorized to enter crawl spaces, attics, or go under sheds unless there is an immediate threat or an animal that is in extreme danger. AC&C Officers also do not climb trees to rescue cats.
If a cat is in a tree, place food at the base of the tree and wait at least 24 hours before taking the next step. The fire department might respond to get the cat out of the tree after 24 hours so contact your local fire department to see if they can help.
If there is an animal in a crawl space, attic or under a shed, you can set a trap to capture them. If it is a wild animal in either of these locations be sure to have a permit. You can find out more at NC Wildlife.

Generally speaking, animals that are roaming around in storm drains found their way in and will be able to find their way out. However, certain animals in storm drains may not be able to get back out (such as kittens or baby ducks). There are also injured animals that might be found in that storm drain. If there is an animal that is too young, sick, or injured to find its way out on its own, you can call 311 for an officer to respond. Otherwise, please wait 24 hours before calling.

Go to the 311 page ​to get the new operating schedule.

If it is in the case of an emergency you CAN call 911. Examples: animal severely injured, near death, hit by car, aggression, etc.

If it is in a case where you see a concern that is NOT an emergency, STILL CALL 311 and it will direct you to the Non-Emergency Police Services, a live person will answer, and they will create a call for service. Examples: leash law, stray animals, no shelter/water, etc.

​If there is a concern that is not an issue that needs immediate attention try to wait and call during 311 operating hours. Examples: check on rabies/license, nuisance complaints such as odors/feral cats/owners not picking up feces, etc.

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