To get the 311 new operating schedule, click here.
If it is in the case of an emergency you CAN call 911. Examples: animal severely injured, near death, hit by car, aggression, etc.
If it is in a case where you see a concern that is NOT an emergency, STILL CALL 311 and it will direct you to the Non-Emergency Police Services, a live person will answer, and they will create a call for service. Examples: leash law, stray animals, no shelter/water, etc.
If there is a concern that is not an issue that needs immediate attention try to wait and call during 311 operating hours. Examples: check on rabies/license, nuisance complaints such as odors/feral cats/owners not picking up feces, etc.